Be sure to activate it here. Find a store near you. refund return amount to my the credit I used for my purchase. The 14-day timeframe starts when an item is delivered, not the order as a whole. Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was held If you don't receive your order within 14 days, please reach out to verabradley@thredup.com. When I asked them to provide me the email they sent - they went quiet. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourPacSun account. The 14-day timeframe starts when an item is delivered, not the order as a whole. Be sure to activate it here. Thanks for all help, As a result, only 2% of 94 complaints are resolved. Welcome | USPS Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. Please visit ourReturns pageto process your return. Yes. Reach out to us at athleta@thredup.com. Once you've set up your US or UK shipping address and clicked through a cash-back website, you're ready to make your ThredUP purchase. It takes approximately 1-2 business days to process your order. Have no alterations, including cut off labels or missing size information. NATION LTD credit is store credit and can be used to purchase any items in store or online atnationltd.com. This service is operated under license by Upfeat Media Inc. A complete refund and no more run around! If the estimated delivery time frame for your package has passed, please contact pop-support@thredup.com with your order number, and well be happy to track your package. Version: c03ebd2ad6623f461d4f2dacf3f90403fc56c4ea Build Mode: production . Can I change the shipping address on my order? My Hunter boots were not even listed, they were stolen the minute they arrived. ORDER #XHP741U5I5K9 Want a bag or a pair of shoes to match your new thrifted outfit? Please reach out to oakandfort@thredUP.com with your order number to request a cancellation. Unfortunately, expedited shipping is not available at this time. polarnopyretusa.com. Youll receive an email confirmation once your kit is activated. Since I financed this purchase wit Afterpay, I contacted them for assistance. thredUP is a fashion resale platform founded in 2009 by James Reinhart. I am happy to help you. Once an order has been processed, the shipping address cannot be changed. Your refund will be issued to your original form of payment. Buy Your Product (S) From the Thredup Online Store Once MyUS receives your package from Thredup, they'll ship it straight to Canada. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. YES cut as in by a person. Thredup Promo Codes | 35% Off In April 2023 | Forbes For jeans: Madewell will give you $20 off a new pair of Madewell jeans for each pair you trade in. You can earn 4%- 56% of the estimated resale value of the accepted items per kit. Multiple items may be sent in one package, as long as the return slips are included. This is what they sent; Funny how I can receive an email asking for my feedback on how a customer service rep assisted me when I never received any contact from anyone to address my issues. Each item has a 14-day return window. Other payment methods without shipping labels. Have a Clean Out Kit from a store or online purchase? ThredUp Inc. 969 Broadway Suite 200 Oakland, CA 94607 Note: We cannot accept returns at this address. You can earn 4%- 56% of the estimated resale value of the listed items per kit. Place the shipping label on the box or bag and drop it off with FedEx or USPS. If your order is arriving in multiple shipments, you may have different return windows. Please note that all OAK Renew customer service questions will be handled via this email. There's no charge for physical Clean Out Kits or digital labels and both are free to return. I just would like to talk to someone about my dissatisfaction with my ordering this time. ThredUp Inc. was incorporated in 2009 and is headquartered in Oakland, California. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. Ive tried every way to reach them but there is NO customer service number or email address to contact them. thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. We hope to expand to other states and countries in the future! Please visit ourReturns pageto process your return. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. I would like my money sent via the paypal I have set up through their website. Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to pop-support@thredup.com. FREE SHIPPING on all orders. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). Items that are still in good shape, but dont meet thredUPs quality standards are evaluated for inclusion in thredUPs Rescues program. Some value brands are ineligible for a payout, but you can still send them in. thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. See a list of ineligible brands here. I may sell things here as I have a large store on a very popular online site but will NOT ever buy again as there is no recourse for not as described. Please email us atpop-support@thredup.com with your bag number or kit tracking number and well activate the kit for you. Our friends from thredUP and Cottons Blue Jeans Go Green program will responsibly reuse or recycle them and, for each pair you bring, Madewell will give you $20 off a brand-new pair (sorry, this discount does not apply to Madewell Forever items). FAQ - Pre-Loved Pac Discount cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash or combined with any other offer. Please reach out to pop-support@thredup.com with your order number to request a cancellation. If you would like items that dont get listed returned to you, this can be done for a fee of $10.99 with Return Assurance. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourPO.P account. Media & Partnerships media@thredup.com Items that are still in good shape, but dont meet thredUPs quality standards are evaluated for inclusion in thredUPs Rescues program. Buying (and wearing!) With up to 90% off the estimated retail price, you can always expect to save shopping at Thredup versus other retailers. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. Hi, Once your order has been shipped, you will receive an email with tracking information. However, you can occasionally find Thredup coupons for free shipping with no minimum spend right here on Forbes. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Choosing a selection results in a full page refresh. Once your order has been shipped, you will receive an email with tracking information. Discount not valid on Madewell Forever styles or third-party branded merchandise. What kind of a shady company is this? Desired outcome: We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to athleta@thredup.com. You can see where your item is being shipped from in the Shipping Location section of the item details page. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. Once your kit is processed, youll receive Athleta credits for listed items within 7-14 days. Please email us at athleta@thredup.com with your bag number or kit tracking number and well activate the kit for you. In these cases, we recommend establishing amail forwarding address. Madewell Forever is not available in stores at this time. However, after I ordered my clothes, when I opened the tracking . Once your kits been processed, your eligible items will be listed on consignment for 30 listing days. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to nationltd@thredup.com. Please reach out to verabradley@thredUP.com. The 14-day timeframe starts when an item is delivered, not the order as a whole. Note that thredUP cannot be responsible for orders going through Customs, and Customs can take an indefinite period of time to process . I combed through their website and there is NO mention of this policy. Please reach out to verabradley@thredup.com. The 14-day timeframe starts when an item is delivered, not the order as a whole. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourAthleta account. You won't want to miss out on all these new styles, with tons of dresses, jeans, jackets and coats, shoes and more great clothing at a discounted price. Higher-end brands get you a higher percentage of the payout. Currently, we only accept preloved jeans at Madewell stores (any brand, any fit). They were worn twice so replacement value would be exactly what I paid for them. I was wrong, the largest size these would fit is a size 10, my best friend wears a size 9.5 and they fit her perfectly will a hair of room in the back. They were worn twice so replacement value would be exactly what I paid for them. Multiple items may be sent in one package, as long as the return slips are included. Some value brands are ineligible for a payout, but you can still send them in. You can find contact details for thredUP above. Having sold my fair share of clothes on ThredUp, I would not recommend it. I ordered shoes a few weeks ago. We hope to expand to other states and countries in the future! You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. * We welcome you to send back multiple returns in one package, as long as the return slips are all included. Vera Bradley credit is store credit and can be used to purchase any items in store or online at verabradley.com. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. You will receive notifications when we receive your bag, when your items are processed, and when you receive Vera Bradley credit. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Get a D&B Hoovers Free Trial. While these boxes are non-refundable, if you're okay with taking the gamble, you could come across brand new items with the tags still on for a fraction of the full price. Have limited signs of wear, including pilling, fading and shrinkage. The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. We currently only ship to the United States. Please note that all Vera Bradley Forever Favorites customer service questions will be handled via this email. So, when you want to order restricted items from the Thredup store, you simply enter the address MyUS provided and get your packages shipped there. I have no gift card and no money now. Once your order has been shipped, you will receive an email with tracking information. If you don't receive your order within 14 days, please reach out to oakandfort@thredUP.com. Reach out to us at nationltd@thredup.com. Each item has a 14-day return window. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Please email us at verabradley@thredup.com. With a Polarn O. Pyret Clean Out Kit, youll also earn an extra 15% bonus on your payout! I would like to be able to use the store credit or have the money returned to my account. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office, Search around your porch or property in case the package was placed in a secure and hidden location, Confirm with your delivery provider to see if the package was held. Said it was delivered on Aug 31at 2:53pm. Initial thredUP complaints should be directed to their team directly. Unfortunately, expedited shipping is not available at this time. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. Directly to your inbox. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. Returns must be sent back within 14 days of delivery. Some value brands are ineligible for a payout, but you can still send them in. Our Clean Out services are currently only available to customers within the 48 contiguous US states.
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