They continue to deny the service and treatment I have paid for hence I maintain my desire for a refund as I no longer believe they are even trying to adhere to not only their own motto of customer satisfaction but not even basic standards of patient care. Well, $7, 000 later I have an ill-fitting upper denture. Contact Us | Aspen Dental Keep corporate management to a minimum. I talked to billing, and showed them the error. So no the original complaint was not resolved to my satisfaction as the Aspen Dental owner reached out to me at all. Long story short, after a few weeks the work I paid for was done and I was fairly satisfied. After my procedure I claimed bankruptcy Chapter 13 and if this was open debt it would have been on there. I am trying to trust other people, but cant. And that I should receive the refund within 2 weeks. My appointment date was 12/19/2023 and I just got a bill for 161.00 I paid 60% at the time I made the apportionment and 40% after I got the services done. Bless you,, thank you. I voiced my concerns at the time that the temporary crown sealant/puddy was overflowing onto the neighboring tooth but my concerns were dismissed. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, cl, Aspen Dental in Auburn, NY is open for all appointment types. The temporary crown fell out on the first day. When you start in dentistry, you quickly learn that whatever direction you choose, it will be entirely yours. I canceled the appointment and asked to speak to the Dr. The tooth feels like it's in wrong. Never address the reason the appointment was made which was for to have a tooth pulled and partials made for upper and lower teeth. These people include patients, staff, vendors, and even loved ones. Please advise to: ASPEN DENTAL - WILLISTON - 15 Photos & 34 Reviews - 62 Merchants Row Its what rules under capitalism. On October 22nd, 2015, the Indiana Attorney General's Office signed a settlement agreement with Aspen Dental for deceptive marketing tackets the company used. Aspen Dental | Complaints | Better Business Bureau Profile However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I tried to straighten this out without success. Our FAQS cover the most common questions we're asked, as well as some helpful tips. My experience was really great overall, Aspen Dental in New Hartford, NY is open for all appointment types. Desired outcome: One of the 'stubs' became lose and they told me I had to have ALL my top teeth removed and fitted with a denture. I also sent a letter to the CORPORATE office for Asspen detailing my compliants, my actions, whom I spoke with, and my expected resolutions/refunds. Throughout this process, the owner of the . Please email me an updated invoice with a zero balance. He never did and then pulled a bait n switch sending me an email stating I will not get a refund unless I sign a release form. Aspen Dental New Patient Forms - Fill Out and Sign Printable PDF For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They need to give me the $727.20 refund that was agreed to on Dec 29, 2021 as their is nothing left to talk about, just give me the refund plain and simple. December 29, 2021, Aspen Dental area manager *********************** told me over the phone that he would refund me $727.20 for August 18, 2021, a bad filling job Aspen Dental did. They know the answers and arent afraid to share them, making them the rarest of birds. On my next visit I told ********* that permission wasn't given for a credit report. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Allie. Smile anytime. and it to quite a while to fix it. 1 complaints closed in the last 12 months. Aspen Dental | Find a Dentist | 1000+ Offices Across US The patient may have been lied to, in order to placate them in hopes the patient will just go away. Complaint: 16885325I am rejecting this response because: Aspen Dental said they would reach out directly to me and never did, this is what Aspen Dental does, tell you one thing and do the complete opposite of what they tell you. hrowan@att.net. The number for the patient satisfaction team is: [protected] or you can e-mail them at patientservices@aspendent.com. In my opinion I was treated by techs who didn't know what to do. His parents and paternal grandmother and I, We drove all the way from Utica filled out paperwork waited one hour to be told that eight other patients were ahead of us. This too-often works unfairly against the patient. Get Form. Explore Till's life, murder and legacy through the 'Un(re)solved' project. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. They said I needed a deep cleaning and an antibiotic right away. In March of 08, my husband went to Aspen Dental for dentures, he filled out his paperwork and paid his share of the bill that was owed, and they said they would bill his insurance for the rest. Received a bill for $90.00 today, June 4, 2010. I told her I would like my money back. Eventually it starts to bite into even the top practices. Aspen Dental said they would reach out directly to me and never did, this is what Aspen Dental does, tell you one thing and do the complete opposite of what they tell you. **************** was not present at this time so another dentist (**********) attempted; however I immediately declined any further treatment once he dropped the crown on the floor when attempting placement. I have to re-glue twice a day to keep in my mouth. I dropped a letter off at the office for the (conveniently unavailable) office mismanager (a copy of the one sent to corporate). Click Supplemental at the upper right. Madison Avenue-meets-CIA with these psy-ops from Aspen Dental. is going to be billed to my insurance company, I certainly hope not! The first one that was made literally fell out of my mouth. This is the SECOND time we've had a problem with them. After x-rays, and an exam I was sent to the finance woman. So I would like to know why I am being billed this amount now. So, I am not whole.They benefited from the work. she seemed that she didn't want to talk to me or answer any questions i had. maybe a break in price for putting my teeth back in or free. When we had our issues, after months of poor excuses, I filed with the BBB, our State Attorney General, and our insurance company, who also had any conversations on record. When I called got a quote that was bait and switch. As controversy erupts around Clarence and Ginni Thomas, FRONTLINE tells the inside story of their path to power. In the Claim, click This Claim Only. Two months of enduring ongoing inconveniences and incompetence and I've still gone untreated due to their refusal. Is this your company? Then they waited to June to send it to my insurance, but my insurance wanted copies of my x-rays before they would pay. She started going there and said they did a really good job and so I started, WOW, What a terrific dentist. As much as they say they want you to have a healthy mouth, it was very much not evident today as my only options were to wait 2 or more hours because they were short staffed and didn't want to admit that they changed my appt without confirming it with me or to get rescheduled but of course they cant get me in until a week and a half because they are short staffed. I left and waited, hoping it was fixed. Exemplary patient care, outstanding aesthetic results, co, Dr. Nicole Grassi's passion for dentistry comes from all the time she spent visiting the orthodontist as a kid. I truly cant believe this company. They began doing the work but before beginning work they billed me and I had to pay them On Nov. 4, 2022 at 8:53AM [trans. I would like Aspen Dental in *************, ** to be investigated for insurance fraud. Aspen Dental dentures are custom-crafted to suit you - making them incredibly comfortable and natural looking. Palma & Nardozza Dental Services PC - SSB, Dental Arts Group of Syracuse (Genesee), NY, Your Hometown Choice for Dentures And General Dentistry. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I am very disappointed with this company and would never ever recommend them. Desired outcome: Keep in mind: when you choose Aspen Dental for your dentures, you have the peace of mind in knowing that we'll go above and beyond to make sure your experience is great. When the procedure was over, the hygienist handed me a bag with an electric toothbrush and a so called special mouthwash to treat my gums. Aspen Dental seems to be targeting a gay demographic here. When stupidity is allowed to run amok in dentistry, there are consequences all down the line. The refund request must be submitted within 90 days after insert of final denture or hard reline. I called and explained that I paid already and should not owe anything. Ive never heard a caring patient say they wanted their dentist to be financially strapped. Funding for FRONTLINE is provided through the support of PBS viewers and by the Corporation for Public Broadcasting. Please note that this policy supplements the overall refund policy and is strictly related to dormant or aged credits. I kept receiving bills every month from Aspen Dental for the amount that they said the insurance would cover, so I called them up and asked why. I had to go to the ER and was put on steriods. This garbage presented by Aspen Dental devalues dentistry. This what happens to me shouldnt have happen if peoples in office knew what they was doing. She tried several times to make adjustment. My bite-line had to be re-scanned and another crown ordered. I want this written off so not on my credit report and my Aspen Dental bill maked Paid In Full, as it truly is! Each independently owned and operated location and care team has the autonomy to work with patients, so they receive. I will not pay the $95 over charge, its not my responsibility. I call Aspen Dental.and the employee tells me my insurance denied my claim. So nothing so that was a loss of $40 in gas and $40 in wages. I walked in at 3:26pm and said I was there for an appt. Hopefully this was just a mistake, and not a habit. Top 543 Aspen Dental Reviews As I stated, this is the second time this has happened. Web Site Copyright 1995-2023 WGBH Educational Foundation. Per our conversation with the **** insurance representative, please remove the $95 charge from my account. My 2 top center teeth don't even line up with my bottom center teeth. She is an angel. PDF Patient, Pharmacy and Insurance Information Patient Information International Association of Better Business Bureaus. She said she will put a hold on collection of my account and send it to my insurance company again. The dentures never fit comfortably. A final response letter was mailed to the patient on 10/17//22. I I visited Aspen Dental in Madison Alabama I began to get work done we found that I had one tooth that had been giving me issues the doctor went in to fix it I called back a week or two later complaining about the same area he sent me to get X-rays done they told me I had a sinus issue since I've come back I have had the same tooth worked on over five On Monday 4/24/2023 I had an appointment to see the doctor After 20 min of x-ray and the 360 x-ray was done the tech took my blood pressure and stated the doctor would not see me because my pressure was to high I tried to explain that it was high because I was in alot of pain and while doing the x-rays the tech kept hitting the bad tooth so I left I would Last Jan 3, 2023 my permanent dental implant/denture was finally installed. BBB is here to help. At one point the franchis owner, *********, came in to help. I also got a 140.00 toothbrush handed to me, not asked and billed forI took back and explained he knewmy situation of no money and you hand me this without even asking? I have document stating 3-5 days. I want this written off so not on my credit report and my Aspen Dental bill maked Paid In Full, as it truly is! Kool Smiles Performed "Unnecessary" Procedures on Children, DOJ Says, Dental Chain Violated New York Law, Settlement Says, Dental Chain May Be Booted From Medicaid Program, Following Carolyn Bryant Donham's Death, Revisit Emmett Till's Life, Murder and Legacy, Amid the Talibans Worsening Crackdown on Journalists, News in Afghanistan Is Forced to Adapt, Humanitarian Needs in Afghanistan Deepen as Taliban Continues Ban on Women Working for NGOs, UN, I Lost My Son A Deeper Look at the Chaos at Kabul Airport When U.S. Customer Reviews are not used in the calculation of BBB Rating. Find 475 listings related to Aspen Dental Refund Processing in Clinton on YP.com. Also, despite my objections; I was told that a root canal was need so they could better fit the new crown. And was given a billing statement for $395 and told to pay half of the Amount in order to make my next appointment. The Aspen Dental network is committed to breaking down barriers to care. They took my insurance card and told me that insurance would provide discounts of $7,445.01 and that the insurance would pay $2,863.92. Also, the economic crash of 2008 was a huge boost to corporate dental. file this complaint and put in her permanent employee folder or site. I did not give permission for my credit report to be accessed by the business. Assistant Office Manager Job Schenectady New York USA,Dental Aspen Dental discontinued services with me. I went to Aspen because the commercials make it look like a pleasant experience. She is good at explaining the condition of my teeth at the same time the options that is available for me. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I dont have a crown in back tooth. In addition, they fitted a bridge on a tooth I was told had a root canal, it did not. I recently scheduled some dental work for my wife. The ADA will not act in the interest of working dentists, as they are bought-and-paid-for by insurance and other corporate giants. And that I should now receive the refund in the next 2 weeks. And I would not like the money to be used toward my next visit, because as I saw previously, every thing I need is covered by my insurance. Aspen Dental Refund Processing in East Syracuse, NY As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care, I have to say this was the worst experience I've ever had at a dentist. Its also why dentists must have malpractice insurance. Come back in 10 days for evaluation and you would think that dentures would last about ten years or better if you take care of them like i do.but lately my teeth keep falling out.not breaking but falling out.and to have them glued back in is very expensive.talking about close to $159 to 200 dollars for one tooth.so i got another set that im not satisfied the way they look.but its past my warranty so im screwed again.my new ones have to be glued in about 5 times a day.they are to big for my mouth.thats my complaint.i have been a aspen patient for about 30 years. Still charged me more money for the quote. TO: Owners of Aspen Dental office Causeway Blvd, Brandon, Florida On 06/29/20,I went to aspen dental and had partial made upper and. When I call to make appts. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, cl, I have to say this was the worst experience I've ever had at a dentist. Refund Policy for Patient Accounts with Credit Balances and NO Future if there were any other issueshuh? Patient Refunds at Aspen Dental | Ric Size **** representative stated that its not the patients responsibility to pay the excess ($95) because your dental office is in network and that amount needs to be written off by your office. FRONTLINE is a registered trademark of WGBH Educational Foundation. I was told by Cory ******* Territory Director of Operations XXX-XXX-XXXX. I received a full set of dentures from the above business in August 2022. Dental malpractice cases are relatively rare, attorneys say, because they are expensive to pursue and. Call us at (844) 296-0187. They checked my insurance and said it was covered. Aspen Dental Lawsuit - Highlights and Reports - State of the Suit I said no I never received a call asking me to move my appt and I wouldn't have said yes due to not being able to get off that early. Well guide you through the process. As a matter of policy, BBB does not endorse any product, service or business. Third Party Financing and Credit Cards. Called immediately and told by Lynette that she would contact corporate to resubmit this called my insurance to find out that this was NEVER filed with them to begin with. Aspen Dental | Complaints | Better Business Bureau Profile Huh huh huh? Aspen Dental Management, Inc. (ADMI) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 46 states in three distinct categories: Dental care, urgent care, and medical aesthetics. A week later once the permanent crown had arrived; another technician had difficulty sealing the crown to ensure a comfortable bite alignment. The policy covers all dental procedures provided by Aspen Dental, including fillings, extractions, root canals, and dentures. After x-rays, and an exam I was sent to the finance woman. Aspen kept sending me a bill foe $212.00 but when I called in they would tell me not to worry that the insurance would cover it. The dentists at Aspen Dental are mostly kids just out of school, with massive student loan debt. Every appt. I allowed Aspen dental to talk me into getting the other things, but never again. She asked to try another adjustment once again. The insurance representative said that they paid claims filed by Aspen twice for the exam/X-rays and then for the filling to repair the tooth. I am on disability. They have had their last shot at me. MISSION: ? In the Account Module, double-click on the claim. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Aspen Dental. They said my financial responsibility would be $5,765.07. So my first appointment was scheduled down at your location at Madison on East Washington, I took 2 hrs off work and drove 1 hr to this location to only be told they couldn't pull my tooth because they couldn't call insurance co. to verify my insurance. I wish to have all claims reversed and payments refunded so that I may seek adequate care from another practitioner. I finally told the lady that if I received another call she would hear from my attorney. Aspen Dental in Cicero, NY is open for all appointment types. At the beginning of the denture process, there is a "try-in . Guarantee: Aspen Dental offers a money-back guarantee on all dentures, both full and partial sets. I have multiple emails stating my appt is at 3:30. I never got an answer to that statement. Because they did not follow up in a correct, timely manner. I have not received my full refund. Final thoughts: For me, it has always been about becoming the best dentist I could be. Aspen still sends a bill to me and when I call them they say the same thing, dont worry sir insurance will pay. Our motto is "Your comfort is our number one priority. $598. Dentistry has a reputation for being emotional, so well-run offices are always ready to handle these situations before they escalate. They are not trying to charge me because of their mistake, Desired outcome: I would like to get my permanent ones put in and hope they wont keep falling out the cost for this was $5,524.40. See reviews, photos, directions, phone numbers and more for Aspen Dental Refund Processing locations in Clinton, NY. Aspen Dental | Complaints | Better Business Bureau Profile The doctor who can successfully manage a private practice until its time to sell/close, and also work in any other type of dental practice while keeping it profitable (& satisfying patients), is the most valuable dentist. 4 days later I received mail starting that I owe ASPEN DENTAL $289 for a FREE EXAM. I returned a few days later to have it fixed. I can not finished treatment with Aspen Dental because they dropped me as a client. This tactic of evade and avoid has become a pattern with Aspen Dental. Class action lawsuit against aspen dental, Aspen Dental - Class action lawsuit against aspen dental, Aspen Dental - charging us for services covered by insurance. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, clea, Aspen Dental in Hilliard, OH is open for all appointment types. I would like a telephone number for corporate customer complaints. I called GEHA (my dental insurance). The first payment a mistake was made. Kasey @ Aspen Dental, I'm very sorry to hear about your billing experience. She is an angel., A modern and relaxing atmosphere. Submit a complaint and get your issue resolved. Aspen Dental Refund Processing in Syracuse, NY About Search Results Sort: Default All BBB Rated A+/A Coupons 31. *********************** pulled a bait in switch that I will need to sign a release form something he never mentioned during the phone call on December 29, 2021. Well, we will see what happens. Secondly, I would like my money back. They just unleash collections like starving dogs. I claimed bankruptcy a few months after that. Thank you. Increases your cash flow, From Business: Simply Beautiful Smiles makes it easy for you and your family to get affordable and quality dental care. Being billed after billed and paid through insurance. Needless to say, the claim was submitted to my insurance company that day, and I'm still waiting on my husband's bill to be submitted, which is under my name. There is obviously an issue with the manufacturing of these teeth. When it came back it was then loose in my mouth. At Aspen Dental, by the time a patient knows theyve got problem, the dentist(s) may have already moved on, along with much of the office staff. I have received a bill in the amount of $172.40, from Aspen Dental (Mt. Im still not able to bite food on that side. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I had two insurances which were both billed then the balance I paid $1100 cash and the balace was financed thru Care Credit. The 2nd attempt was with **************** but was unsuccessful as well; possible due to her ******* through the procedure because she needed to be gone by 4pm that day. I have been a patient at Aspen for Upper restoration to open my bit I wa, rude and unprofessional behavior from office manager - erica blotzer. . It just so happened that when I was cleaning the denture I saw the broken screw sticking on the denture. Dentists tell their patients the truth, and do their best to help them. They should have at least tried to get me in but they didn't want to. Aspen Dental Refund Processing in Syracuse, NY - Yellow Pages This review was chosen algorithmically as the most valued customer feedback.
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