Apple Specialist Salary & Outlook. om ons te informeren over dit probleem. The ideal candidate will have excellent customer service skills, as well as in-depth knowledge of Apple products. Youre also a quick, decisive thinker who enjoys solving complex problems. Learn more (Opens in a new window) . an. Apple specialists can also receive training through seminars and conferences. Lamentamos pelo inconveniente. UK-Technical Specialist - Jobs at Apple (UK) The employment of Apple technical specialists is expected to grow much faster than average over the next decade. Aydanos a proteger Glassdoor verificando que eres una persona real. The flexible schedule that worked around her course load was a must-have, and the education expense benefits were a love-to-have. Come to us in your pursuit of success. Aydanos a proteger Glassdoor verificando que eres una persona real. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. om ons te informeren over dit probleem. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. This includes knowing the features of the product, how it works and how it can benefit the customer. When a customer needs assistance, you quickly assess their situation. Lead teams, provide supportive feedback, and ensure both your team members and your customers have a valued experience. What is a Technical Specialist? - Zippia Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. As she navigates each college semester, Serene is intent on growing her experience at Apple. To view your favorites, sign in with your Apple ID. And thats our greatest strength. Apple specialists are responsible for providing support and assistance to Apple customers. Learn about work at Apple We aren't merely creating products. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . They must also have excellent customer service skills. Technical Support will also support computer software integration by . Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Looking out for all. If you continue to see this US-Expert - Careers at Apple verdade. Learn more about your EEO rights as an applicant (Opens in a new window) . Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Areas of work include Content Editing, Graphic Design, User Experience Design, Production, Web Analysis, Content Strategy, and Program Management. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. Ehsan, Engineering Manager Learn about working in Hardware You reassure customers when delivering product diagnoses and potential solutions. Melissa is learning about more than technology. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. Work at Apple Join a team and inspire the work. Some roles focus on repairs and technical issues, so if you have a talent for hands-on problem solving, youll address customers needs by reconnecting them with the Apple experience they love. Si continas viendo este mensaje, In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Through my experience as a Technical Specialist, I grew to realize how much I enjoy working with technology and switched my major to computer engineering. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. This means that those who want to work in the tech industry will need to be well-versed in programming and other technical skills. As businesses become more reliant on technology, they are placing a greater emphasis on security. I can invest in my future by earning my degree and by taking advantage of Apples other financial benefits. enviando un correo electrnico a Many locations have immediate openings for these positions. Whether youre teaching a customer how to do something amazing or troubleshooting something technical, youll help save someones day. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. You reassure customers when delivering product diagnoses and potential solutions. Do you love how it feels to help others? Learn about inclusion and diversity at Apple. Caso continue recebendo esta mensagem, Disculpa See if you qualify! Nous sommes dsols pour la gne occasionne. Wir entschuldigen uns fr die Umstnde. CA-Technical Specialist - Careers at Apple Product specialists interface with project managers and clients to determine a product's future direction. Apple is a drug-free workplace. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Or you could make that all possible with work in training, communications, or leadership. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. per informarci del problema. Apple specialists can capitalize on this trend by becoming experts in Apple products and services. Learn more (Opens in a new window) . Apple benefits help further the well-being of our employees and their families in meaningful ways. Technical Specialist Resume Example - livecareer Your teamwork skills can help you collaborate with your team members to complete projects and develop software that meets client needs. Retail - Careers at Apple You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. Technical Support Specialist Job Responsibilities Installs, modifies, and makes minor repairs to computer hardware and software systems. Youll help them bring their interests and imagination to life with Apple products and services. Retail Tech Support - Careers at Apple - Apple (CA) US-Technical Specialist - Careers at Apple By helping Apple maintain strong relationships with customers, you are instrumental to our success. Thats why we offer a wide range of benefits for all our full-time and part-time team members. Youre knowledgable about Apple products, and you have an aptitude for helping others. Apple jobs for students Technical specialist Job Description Description Other times, you direct clients to support members of the team who help them get back online. Learn more about the E-Verify program (Opens in a new window) . Come to us in your pursuit of success. Along the way, youll be updating your technical know-how and educating team members about technical issues. This requires a lot of testing and coordination between different teams within Apple. Provide insightful advice and friendly, hands-on technical support. And those who are interested in sales may move into positions such as sales manager, sales trainer, or sales representative. At Apple, were not all the same. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. This group ensures customers have peace of mind with longer warranty and support eligibility periods, enhanced service experiences, and coverage for accidental damage. They may also be tasked with selling, marketing, and demonstrating the companys products and services. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Apple Specialist Resume Example - livecareer This can be a very rewarding job, but it can also be stressful at times. What does a Product Specialist do? Role & Responsibilities Apple is a drug-free workplace. Technical Support - Careers at Apple Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Nafisah, Apple Store ManagerSanta Monica, U.S. He also considers it a bonus that, while hes teaching others, he picks up new bits of knowledge along the way. Many aspiring Apple specialists choose to pursue a degree in computer science or a related field. Technical Support Job Description | Glassdoor Communication skills: As a software engineer, you may be required to communicate with clients, managers and other software developers.
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