Value City is recommended by 33% of mattress shoppers on GoodBed (based on ratings + ). From professionalism, to saavy of personaltiy, to excellent customer service and a strong prophetic sales history of vast experience. My fianc and I purchase a couch with a help of Kelemework. Moron. First no-one bothered to even ask us if we needed help with anything. So if we were looking for those, maybe the trip wouldn't have been such a waste. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. RUDE RUDE RUDE. I have had the worst time getting the furniture that I paid for from than! If your looking for something a little nicer than IKEA but on the same scale as Macy's this is the place to go! Fast forward a few weeks, I call one week before the couch is due to be delivered and they tell me everything is on schedule. I only wish I could post a pic so you could see for yourself. While options start at low prices and feature both spring and foam varieties, there are some complaints about the comfort and durability in some cases. Delivery was efficient, early, and overall I'm blown away. One of the items I bought was damaged through my regular use, the warranty company opted for a full replacement for the item. It totally stinks. So, youre thinking about stocking up at the brand for all your homes needs. There are a few different options when it comes to receiving your order once it has been paid for. We will never return to VCF. So of course I'm always a little skeptical. I had to wait over a week to have my items delivered and when they delivered my items they did not deliver my chairs. That's not my problem that you can't figure out what to do faster, I informed customer service right away. Not only have I not received the couch we have been paying for since December, a couch was delivered to my home by the most unprofessional crew on the face of the earth. 5 days later called the store and nothing. Absolutely horrible service! Share. is now my go to Value City Store! Based on 247 reviews. #1 rated online furniture store, Wayfair. But I didn't start it. Picking up the furniture was delayed because product not in when they said it would be, but they made up for it by delivering free. I really need a new desk and it won't fit in my Honda. In terms of style choices, most of their offerings offer classic or modern looks in common colors like browns, beiges, and grays. Value City Furniture is here for you. I emailed tons of emails and called a lot of times - no one doesn't care. BEWARE: This company has a rating of F from the Better Business Bureau and over 1,000 customer complaints. Marla was the saleswoman that helped me and she did an excellent job showing me my options. Out of 92 reviews and 7.3/10 stars on Slumber Search, one 5-star rater shares an anecdote: When I moved back to Richmond after living overseas, I had no furniture and a very short time frame to find and move into an apartment. What they get wrong is how badly the sales people hound the customers. We had trouble with the warranty Tyra and Tim resolved our issues, and treated with respect and made it easy to get our new chair. Monday, no call at all. So we looked around. I refuse to let the Gurnee management be my last stop in resolving this issue. One lady was at a desk doing paperwork and never looked up. It wasn't there and Andrew didn't schedule the pickup like he and my receipt said it did. Not ideal for the overly vain but a luxe feature nonetheless. Value City Furniture 107 complaints 26 resolved 81 unresolved File a complaint to Value City Furniture Value City Furniture contacts (added by reviewer) Phone number +1 888 751 8552 Website www.valuecityfurniture.com Category Furniture View all Value City Furniture contacts Most discussed complaints Terrible! Lets take a peep at the brands top two mattresses. This place is great. Overall Rating: Recommended by: 33% of owners on GoodBed (based on 9 ratings + ). Value City Furniture Review - Must Read This Before Buying Also the guy never checked my order to see that only ordered 1 chair. I don't know what kind of stupidity I was inhale when I made the decision to go into this store and NOT check the reviews. For a great deal and excellent service go see Linda !! Best of luck! 5. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Value City Furniture, Connect with Value City Furniture via Facebook at, Follow Value City Furniture on Twitter at, Like, share & subscribe to Value City Furniture on YouTube at, See Value City Furniture's portfolio on LinkedIn at. Called the manager immediately. Shopping around a lot for a sofa and loveseat. The customer service is meh, and the pick up area is kind of a mess. Overall, many customers complimented the staff they interacted with as well as the affordability, durability, and style of furnishings available. Two hours later, I still have not heard back from the manager. Okay I bought the 2pc. I will never buy furniture from this company again. I would recomend this VCF if you want to buy quality furniture at a decent price. Was very friendly and honest. Customer service states the November 2021 delivery date was a Expected by Date which gives them permission to deliver whenever the feel like it. For style. Very patient and kind. You thought you were safe in your furniture store establishment. All the time, they said they needed to reach out to the vendor to check what they could do. Thank you! The latest review Extended Warranty and problems with sectional was posted on Apr 26, 2023. He said there is a difference in cost for the 54k model. We called VCF - Tom (he is the crappiest associate i ever talked to - he cares a little about being courteous). How to write a complaint about Value City Furniture? Now its maybe April 2022. Listen up, Value City Furniture: you are terrible. It goes against our guidelines to offer incentives for reviews. All the time, they said they needed to reach out to the vendor to check what they could do. Another top request from shoppers is a new recliner from Value City. So I still have no bed after attempt two. We ordered the table and all of that was fine, but we opted to pick it up ourselves to save the money. I hope they don't ever make another penny in that store. NEVER. 2022-2023 Slumber Search $1,000 Scholarship. on Entire Order with qualifying $1999+ bedding purchase Qualifying purchase includes mattresses, mattress accessories and adjustable bases made with your Value Plus or Signature Plus credit card during promotional period. Years in Business: 75. Business Started: 1/1/1948. This store needs a lesson in customer service, huge disappointment. Ukraine ammunition depot reportedly hit in wave of Russian missile Copyright 2023 Consumers Unified LLC. 108 Value City Furniture reviews first appeared on Complaints Board on May 22, 2007. 22 Reviews For Value City Furniture Headquarters & Corporate Office. The drawers don't even fit into the dressers. The company has evolved to include over 120 stores and 4000 employees across the US, and its not hard to see why theyre a fav amongst competitors. DON'T. Now, only five months later, there are two (almost three now) spots on the couch where you sit and can feel the frame on your bottom. But you're not getting your delivery charge back, I can tell you that right now." I called the company June of 2018 to explain to them that im having the same problem with the the left side sectional couch once again. Value City Furniture is a multinational company founded on 1948 by Jerome Schottenstein with its headquarters located at Columbus, Ohio, United States and key people behind it being Jay Schottenstein.. Value City Furniture has the following subsidiaries: Subsidiary. With options starting at under $300, VCF's offerings are quite affordable versus many furniture competitors. If you use one of these and buy something, Slumber Search may make a small amount of money. Business Incorporated: 7/27/2000. Click here to get notifications about new complaints of Value City Furniture. Skylar Mays offers Blazers value as reserve point guard So than I called the corporate office and was asked to also send pic. Like I crossed a witch without knowing it and she's like "Angela - you will be pushing 30, single, you will spoon your 70 lb dog at night like it's not weird, and no piece of furniture will EVER be delivered to your house without incident. At least they aren't rude. We had coordinated picking up our dining set while we had our moving truck going to our new house. It was a great surprise! Call corporate and got a nice lady to help. She was very sweet and stayed with us until we had a delivery date. 22. You are a garbage company filling up landfills all over the US. There, youll gain inspiration on how to style your home while also being informed of the companys new items. We paid for delivery service and they called us letting us know the stuff was ready to picked. Will not be using value city ever again. it was supposed to be fixed on 8-3-16. i was told they could not contact me because my phone number was not in service,thats a lie. I would've just bought a two piece couch set if that's what I wanted. They are committed to diversity and inclusion in the workplace while supporting social causes such as Habitat for Humanity and the Make-A-Wish foundation. To start the sales person lied to me stating the item was in stock and guaranteed my initial delivery date. Trust me you are wasting your time and money by shopping here. Key Takeaways. Although you cant control the price of housing, you can somewhat control how much you spend on the furniture to fill it. Similar to other wooden options, Value City's selection includes affordable styles in contemporary and classic styles. I shouldn't be feeling like I'm at a car dealership when buying a couch. Ah, at last we found a few to ask about the table. Youll also find hidden charging ports to keep your tech alive and powered up. The couch legs had to be put on once I got home as expected. I encourage everyone - Do not order anything from this store. Having the space to accommodate your large family or friends comfortably is the name of the game with this company. Seriously, if you buy from VCF you are taking a huge risk. If you have months to wait for your purchases with no communication or anything from the local or corporate office, Value City Furniture is the place for you. Left the correct things and had to reschedule to replace the wrong pieces. On top of that, things weren't horribly overpriced! When I'm not furiously typing on my laptop I'm most likely trying to whisk up the perfect matcha drink or admiring dogs on Instagram. They said the table would be in and it was not in for another week after the date they told us. This would be an okay place if you are looking for furniture on a tight budget. Everyone is in your face when it's time for the sell. Upon entering the store we were stopped instantly by an old balding man who asked if he could help us. Along with the plethora of positive customer reviews, Value City Furniture gets our seal approval. Best sales people around. Very strange place. I was going to come back, but after this experience. An item was ordered and scheduled for delivery. The pros: Items on clearance can be significantly less for those looking for a deal. Get a call a couple days later and they said everything except for the mattress was out of stock. There was one guy there to help my dad and I load it into a truck. I will shop here again in the future but have no expectations for my next visit. To our surprise, Value City had a grand selection of really inexpensive sofa. Add a review. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. I also had interest charges on my account when my receipt explicitly says that no interest would be applied. Oh and then you will also have to live with a broken back everyday like I do. Very deceptive business practices. Well, they brought the missing piece today and the rest of the pieces to put the bed together were incorrect. I was supposed to get a phone call but never did, no apologies from the person answering the phone. Measuring 33 x 66 x 18, this item has three drawers for your flatware with the top one being felt-lined. I needed to purchase a bed, mattress, and boxspring for my step son, but I was out of town. Jake assisted us with the purchase with friendliness and professionalism- an awesome shopping experience! Value City Furniture was founded in Jerome Schottenstein. Like all things you read on the Internet, understand there is no better judge than yourself. VCF is amazing!!! Never will I recommend them and never again will I go there. HORRIBLE CUSTOMER SERVICE!! Top Quality Alternative: Browse La-Z-Boy ReclinersUnlock The Coupons. Do not buy from this company. Made a believer out of me! Value City Furniture Corporate Office & Headquarters - Reviews 21 to 22 I picked up at the store and the loader person said take it home and check it out and if damaged call them! Value City Furniture Employee Reviews in Waldorf, MD - Indeed After discussion he offered the fee 50% off. The ottoman that we bought was defective, so they brought us a new one with no questions asked. Value City carries a variety of mattress models from which to choose, including mattresses from American Signature, Simmons Beautyrest, Sealy and TEMPUR-Pedic. Very hard to deal with as City furniture is the one who delivers. Conclusion: the furniture is of decent quality for my needs. People love to hate on Value City and I totally get it. They are dishonest and their practices are fraudulent. He also told me the delivery fee would have to be applied since I was canceling the sofa. Another woman was there to get another table as the first one she got was broken upon deliverystrike 2when it was my turn a very creepy looking individual was there with scabs on his face and asking for my license. The latest review Extended Warranty and problems with sectional was posted on Apr 26, 2023. Do not shop here. Unfortunately, we were searching for end tables and a coffee tableso yea, not so much. No I was not one of those obnoxious shoppers with a kid.my daughter rarely cries and when we walked in she was as quiet as a mouse. Companies can ask for reviews via automatic invitations. I saw it, loved it, and calculated that it would barely fit. We went thru their financing and delivery. Choice range could be better, but was good enough for this most recent purchase. It was a total rip off. The pros: Affordable beds and bedroom sets in traditional and contemporary styles. She confirmed that we can also make changes to the order Day 7: Decided that we will just opt for the bed, mirror and dresser. When calling the store to get it exchanged I was told I should have unboxed it at the store and checked for damage. Pam Morton is so incredibly helpful! I was promised a return call, which never came. Your customer service is terrible. A message to the manager-- your location is losing business because of you. Shame on you minimum wage salesperson. I know every business has it's shining moments, and it's not so good ones. Issue number four: the furniture was over priced and cheap looking. I've talked to management at the Flint location and still nothing has been done. Business Incorporated: 7/27/2000. Looking for furniture in the clearance section as well as purchasing a new couch and then replacement cushions for that couch. If I didn't like it then I could return it. Furthermore when they fail, they try to blame it on you. Greg seemed like a good guy. She also basically said it was our fault for signing off in it when we picked it up! NILES, ILLINOIS -- The Double Discount Guarantee at Value City Furniture is not a guarantee at all. I also asked to speak to the store manager, but I wanted to info he/she of my dissatisfaction of the back order. Made from a charcoal-colored polyester, this sectional will blend into any home decor theme. The delivery guys left out the middle slat to support the box spring and that's why it broke. This is ridiculous!! When I got the furniture after spending over $9,000 for every piece of furniture was either broken, cut, chipped, scraped, damaged, sliced, some type of damage was done to it. BBB File Opened: 12/2/2003. I purchased a bedroom set in 11/2019 and still have not received the drawer for the bed. I informed the lady, I was no longer interested in the sofa and would like to cancel the order. Never again. Three weeks later, a very polite technician looked at the crime scene and concluded that it wasn't actually my fault. A bit pricey, but for the function and style, we thought it was worth it. I had the delivery set for 9/5/14 as I had to make arrangements to get my old furniture removed, and at the time the piece was out of stock. I heard one guy say that the store had it, but no one could find it. Lets take a look at some of the brands best-selling reclining furniture. We bought a dining table and chairs, on the day of the scheduled delivery, they called and said they were "out of stock", the last set was sold to someone else. Honestly, I am happy I spoke to Greg because he gave this place an extra star. Placed my order for a lift chair in September and keep getting reasons for the delay. They are however under warranty still, so value city is sending someone out to look at the damages and see what can be done; I'll update later on that! Back. There is no resiliency whatsoever and you can see, even when not seated, the spots where the couch is caving in. When if finally was in, we called to see if we could pick it up. Where do I start?? This was my first experience ordering online from Value CIty Furniture and I couldn't be more pleased. "My furniture is being delivered tomorrow. "Oh you wanted the slat, too?? I would give 0 stars if I could. Report. We will definetly come Back and see him!!! Up ahead, this Value City Furniture review will go through the brands best sellers, customer reviews and ratings, shipping and return policies, and much more so you can decide if theyre worth your money. They reimbursed me another $100 but that didn't make the furniture that was promised to be delivered show up. I wish I could give a zero rating to this place. Delivery team Gustavo and Disidoro were fast and good. Without the responsibility of having to carry the load on offense, Gibbs can be fresh and use his 4.36-second 40-yard dash speed on kick returns to create positive field position for Burrow and . 7 DAYS CITY HOTEL - Updated 2023 Prices, Reviews (Ukraine/Dnipro) People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active.
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