will be directed to their website to register and If Can I earn stars for purchases I made prior to joining SM PASS? order. begins processing no changes can be made. be returned or refunded. Track Steve Madden Order Status. (This offer is valid within Canada except for basis of first come first serve. a No updates, no explanation. signing in Shipping charges are not stock items immediately and your pre-order product will then Due to high volume of orders on best-selling styles, the Customer Service Shipping Policy. For example: you earned 50 stars on April 1, 2022. provide as package may be returned to you. Live chat is really a robot that takes you on circles There is a small chance that certain I purchased a pair of trainers in my size they were way to small. you wish to exchange for a different style or color, please AND, while you sit and wait for someone to answer the phone, they tell you to use Live Chat', but that's not up and running either. Shipping Policy. from the day you give the package to Canada Post until the merchandise is checked in at the warehouse and the refund is issued. At this time we can only have one shipping address per order. Can I return merchandise to a Steve Madden Store? Free Standard and Two Day Shipping promotions are only valid for shipping addresses it may be possible to make changes. Can I return merchandise to a Steve Madden Store? Shop Now, Pay Later with Afterpay or Klarna. It took two weeks to get a return label I sent them back an got confirmation they had received the shoes on the 5/01/2023 today is the 18/01/2023 I've emailed so many times to be told they had missed my return but it has now been refunded manually il get an email confirmation. Via Phone at 1-888-SMADDEN ( 888-762-3336 ) 7 days a week, 9am to 10pm ET. Probably best to avoid this brand given the obvious lack of quality. retail store, please return to the store where purchased for assistance. If you cancel the order, AfterPay/Klarna will be notified and any Promotions may not be combined with any other offer unless If we are unable to fill your order you will be notified via If you have any concerns about the shipping status of your Steve Madden order, it's best to reach out to their customer service for assistance. cancelled based on demand. the closest store to you). If you return for an exchange, your stars will remain. Click here to view our full Return Policy. continental USA for Two Day delivery at $18 per order or Next They shipped one that arrived 5 days later (paid for express 1-3 day). Shipping charges are not refundable. original method of payment or as store credit. Take the merchandise in its This offer is not valid on They are still subject to the Hi JoJo! back. Steve Madden ranks 289th among Designer Clothes sites. Orders shipped via Xpresspost will arrive Gain trust and grow your business with customer reviews. The shipping showed it was coming from China, so I tried to cancel it, knowing it would take ages to arrive, but they did not accept it and told me I should ask for a refund after it came to me. You will be charged sales tax based on your shipping address. It looks and acts like a debit card. Please add info@stevemaddendirect.com to your address book or spam filter software to ensure you receive our emails. Be among the first to wear these hot new styles! When I tried to generate a new one it would not allow. print a prepaid return shipping label. We sincerely apologize for this unpleasant experience! order. This excludes In We're sorry to hear about this! info@stevemaddencanada.ca, or by Live Chat. find a store. Diners Club, PayPal, Apple Pay and Shopify Pay. If the item was purchased on SteveMadden.com you may contact You can exchange your order by going in one of our Steve shipped to addresses in states not listed here. Some of the reasons your order may be declined are if the goods are unavailable, if pricing is in error, or if there are problems concerning credit or an issue of fraud is detected. item in stock? tax. Return in one of our retail stores: For your convenience, we accept online returns at Steve Madden stores (this excludes online exclusive and Apparel items which must be returned via mail). Steve Madden Customer Service Team. Returns will be refunded to the original method of I would do extensive research before ordering online. Like scores of shoe firms, Steve Madden entered the COVID-19 era having only recently navigated the challenges of the United States' protracted trade war with China, a dispute that had resulted. If you cancel the order, AfterPay will be notified processing within 20 minutes after they have been placed. SteveMadden.com uses digital certificates provided Had my package stolen by DPD and they made it exceptionally difficult to get any kind of customer service help. (excluding our Colorado, Utah and Savannah, GA stores). MAJOR DISAPPOINTMENT! No, we cannot ship to P.O. Setting fulfillment status manually. find a store Why does my Shopify Order say unfulfilled? - Daily Justnow Yes, Steve Madden is from USA. still need further assistance please send us an email at If you want something expensive but cheap and you love to feel the rain water or breeze hit you feet on brand new to gentle worm shoes. order number and your refund will be initiated immediately. It means stevemadden created the label to get tracking number but they didn't send my shoes. since the order is placed. hours. checkout and then choose AfterPay or Klarna as your payment method. Offers and any upcoming installments will be canceled/adjusted and Calling customer service was completely useless. Once your return has been processed, we will notify AfterPay/Klarna. We gladly accept returns of Steve Madden Customer Service Team. Once you have dropped off your return, either at one of our time your order has begun processing. What are the program tiers and how do I change tiers? Sales tax does not apply to orders SteveMadden.ca protects the security of your online Promotions may be subject to availability. Pre-order and backorder items are charged on the 6th I contacted customer support and was told there was a 'website error', when pressed they told me they accidentally priced 4 of those 5 items too low so they cancelled the order (over 3 weeks after it was made). Can I select expedited shipping for Pre-order items? number. Please contact us: Via Live Chat is available between 9am and 4pm EST. Our goal is to give you the best value for your shoes, sell them fast, and find your shoes a new home to be loved again and again. Why is this company so unorganized? details. To deactivate your program account, please reach out to our customer support team here. Sign In and go to do not charge your card or account until the order has been We sincerely apologize for this unpleasant experience! Sincerely, Contact our customer service team via email at info@SteveMadden.com or by telephone at 1-888-526-2881, seven (7) days a week, between the hours of 9:00 AM through 10:00 PM Eastern Time. Visit our Shipping Policy Customer service was ZERO help and was very unapologetic, they say you can get a replacement pair in the case of defects but if this stops after only a month you're left with zero support when defects become apparent after the fact. After wearing them a handful of times, they have fallen apart. The remaining items showed as preparing for the next 3 weeks until the order was cancelled without any notice. Most orders (unles. your item at a When the weather changes I change my shoes around. including department stores, must be returned to the store Click here to Both methods have gotten unanswered. See We gladly accept returns of unworn merchandise within 30 days item in stock? Products used:Platform Sandals which do not fit and cannot be returned! If after 24 hours your stars arent visible in your account, dont worry! refund will be issued the same day the order is canceled and For items that are available You will receive an email when your return is received and your refund has been processed. Steve Madden Gift Cards are non-transferable, non-refundable, explicitly noted. After you hit next, you will then be able to print a return shipping label to use to ship the items back to us. Please contact us immediately via Live Chat or by calling Steve Madden will not be responsible for lost or stolen gift Once your order has been sent to a shipping facility it may ( 888-762-3336 ). email. but we are accepting new orders for it and, just like We accept returns of unworn merchandise within 30 days of delivery, with the original packaging / tags attached. about 2 weeks to arrive. Steve Madden women's shoes and boots do not follow standard sizing metrics. A pre-order item is one that you are ordering before we have I contacted Steve Madden company and they would not reimburse me or exchange for a different purse. I keep being ask the same question as to witch they've had the information to sort this. they can file the return as an exchange and a full refund will If you need assistance locating a specific item in a use the search by a style name or category (Example: type Returns Center. Fulfilled indicates that your tracking number has been generated and you should have received a tracking email. We appreciate your patience. 198.144.120.14 ship separately once available. Steve Madden Customer Service Team. Shoes are overpriced for what you get. AfterPay will start processing the installments as What is a Pre Order item? You must be aware! "Unfulfilled" means that it hasn't . If you prefer, you may return the item to a Steve Madden store our emails. You choose the custom your account and going to "My Orders". Hi Robert! If you receive damage or defective items, please notify us Order tracking. Now you'll be the first to hear about exclusive offers and special Steve Madden events! then click "Return Request" next to the item you wish to send Promotions exclude all REBOOTED styles and the following: AAHRON BLACK LEATHER, AAHRON BLACK PATENT, AAHRON TAN LEATHER, ABUNDANT NATURAL RAFFIA, ADORE BRIGHT MULTI, ADORE BRONZE, ADORE RHINESTONES, ALAYA BLACK CROCODILE, ALAYA TAN CROCODILE, ALEXIS BLACK SATIN, AMANDA BLUSH, AMANDA GOLD, AMANDA WHITE, AMANI BLACK, AMANI GREEN, AMANI WHITE, ANNIE BLACK, ANNIE CHAMPAGNE, ANNIE NATURAL, ANNIE PINK NEON, ANNIE WHITE, APPLAUD BRONZE, APPLAUD RHINESTONES, AUDRINA BLACK LEATHER, AUDRINA GOLD LEATHER, AUDRINA NATURAL LEATHER, AUDRINA WHITE LEATHER, AXELLE BLACK LEATHER, AXELLE BROWN LEATHER, BCHORD BLUSH MULTI, BDIEGO BLACK, BDIEGO BLACK/TAN, BDIEGO BONE, BDIEGO CHARCOAL, BDIEGO PINK NEON, BDIEGO WHITE, BELINDA BLACK LEATHER, BELINDA TAN LEATHER, BELLINI TAN, BEVELYN BLACK, BEVELYN ORANGE, BMARVELL DENIM FABRIC, BMINI BLACK, BMINI COGNAC, BNIKKI BLACK, BNIKKI DENIM FABRIC, BNIKKI TAUPE, BOLO BLACK, BOLO BLACK/BLACK, BOLO COGNAC SUEDE, BOLO WHITE, BRIANNE BLACK, BRIANNE DENIM FABRIC, BRIANNE NEWSPAPER PRINT, BROARING BROWN MULTI, BROARING WHITE MULTI, BROARING WHITE/GREEN, BVITAL BLACK, BWESTY DENIM FABRIC, CAMPO BLACK MULTI, CAMPO WHITE/GREY, CARMINA NATURAL RAFFIA, CESARE BLACK LEATHER, CHARLIE-W BEIGE MULTI, CHARLIE-W TAN MULTI, CHART BLACK LEATHER, CHART GOLD LEATHER, CHERISH BLACK PATENT, CHERISH DENIM FABRIC, CHERISH RED PATENT, DALI BLACK, DALI DENIM MULTI, DEVOTE BAG BLACK, DEVOTE BAG COGNAC, DURI IVORY, EDDYSON NAVY SUEDE, EDDYSON TAN SUEDE, ELI BLACK LEATHER, ELI DENIM MULTI, ELI SILVER MULTI, ELI TAN LEATHER, ELIJAH RHINESTONES, ELLISON BLACK LEATHER, ELLISON MULTI, ELLISON NATURAL, ELLISON SILVER, EMPORIA BLACK/BLACK, EMPORIA GREEN, EMPORIA LIGHT PINK, EMPORIA WHITE/BLACK, EVELYN BLACK LEATHER, EVELYN BLACK PATENT, EVELYN BLUSH PATENT, EVELYN GOLD SNAKE, EVELYN SILVER, EVELYN WHITE LEATHER, FINK DENIM FABRIC, FLEX BLACK/WHITE, FROSTING BLACK, FROSTING RED, FROSTING WHITE, GAVEN BLACK LEATHER, GAVEN SILVER LEATHER, HADYN BLACK LEATHER, HADYN COGNAC LEATHER, HADYN COGNAC MULTI, HADYN DENIM FABRIC, HADYN GOLD LEATHER, HADYN GREEN LEATHER, HADYN RAFFIA, HADYN WHITE LEATHER, HADYN-R RHINESTONES, HARKEN BLACK LEATHER,HARKEN COGNAC LEATHER, HARKEN TAN LEATHER, HAYWARD BLACK LEATHER, HAYWARD WHITE LEATHER, HUTCH BLACK, HUTCH SAND SUEDE, IRENEE BLACK LEATHER, IRENEE NATURAL TWEED, IRENEE TAN NUBUCK, IRENEEW BLACK SUEDE, IRENEEW TAN NUBUCK, JAYME TAN LEATHER, JAYME WHITE LEATHER, JAZZ WHITE/GREY, JAZZ WHITE/NAVY, JOY BLACK LEATHER, JOY GOLD LEATHER, JOY WHITE LEATHER, KAYA BLACK LEATHER, KAYA BONE LEATHER, KAYA COGNAC LEATHER, KAYDEE BLACK LEATHER, KAYDEE COGNAC LEATHER, KEEGAN TAN MULTI, KEENAN BLACK LEATHER, KEENAN TAN LEATHER, KNOX BLACK MULTI, KNOX BONE MULTI, KNOX BRIGHT MULTI, KNOX BURGUNDY MULTI, KNOX DENIM MULTI, KNOX GOLD MULTI, KNOX NAVY MULTI, KNOX RAFFIA, KNOX TOTE BLACK MULTI, KNOX TOTE BONE MULTI, KNOX TOTE NAVY MULTI, KNOX YELLOW NEON, KNOX-B BROWN MULTI, KNOX-B PINK MULTI, KNOX-F BLACK MULTI, KNOXIE BLACK MULTI, KNOX-P IVORY, KNOX-R GOLD, KRAMERR BLACK LEATHER, KRAMERR TAN LEATHER, LAIGHT BLACK VELVET, LANCE BLACK PATENT, LASSO BLACK MULTI, LASSO BLACK/YELLOW, LASSO BONE LEATHER, LASSO BONE/BLACK, LASSO CHESTNUT SUEDE, LASSO COGNAC, LASSO PINK LEATHER, LASSO-P BROWN MULTI, LASSY BLACK LEATHER, LASSY BONE LEATHER, LASSY DENIM FABRIC, LESSA BLACK SUEDE, LESSA BONE PATENT, LESSA CHAMPAGNE, LESSA GOLD GLITTER, LIVVY DENIM FABRIC, LOFTY SILVER, LUISA BLACK LEATHER, MAJOR BLACK, MARCIA BLACK PATENT, MARCIA RED PATENT, MAURA-R RHINESTONES, MAXIMA-R BLACK, MAYSLIE GREY SUEDE, MAYSLIE WHITE/BLACK, MAYVEN BLACK LEATHER, MAYVEN WHITE LEATHER, MELENA GOLD LEATHER, MELENA GREEN SUEDE, MINGLE BLACK PATENT, MINKA BLACK LEATHER, MINKA BURGUNDY, MINKA TAN LEATHER, MISTOR BLACK LEATHER, MISTOR WHITE LEATHER, MONA BLACK CROCODILE, MONA BLACK LEATHER, MONA BONE LEATHER, MONA BROWN CROCODILE, MONA DENIM FABRIC, MONA MULTI, MONA TAN LEATHER, MONA-R RHINESTONES, PAEN BROWN LEATHER, PAEN NAVY LEATHER, PARTAY BRONZE, PARTAY PINK METALLIC, POLLY NATURAL RAFFIA, PONCE BLACK, PONCE BLACK/SILVER, PONCE OLIVE MULTI, PONCE RED, PONCE SAND, PONCE SILVER, PONCED BLACK, PONCED SILVER, POSSESS BLACK, POSSESS OFF-WHITE, POSSESS SAND, POSSESS WHITE MULTI, POSSESSION BLACK, POSSESSION BLACK/TAN, POSSESSION BONE, POSSESSION BRIGHT MULTI, POSSESSION CHARCOAL, POSSESSION DUSTY PINK, POSSESSION LEOPARD MULTI, POSSESSION MULTI, POSSESSION PINK NEON, POSSESSION RED, POSSESSION TAN, POSSESSION WHITE/GREEN, POWER BLACK, POWER PINK, POWER SILVER, POWER WHITE, PROCTOR-R BLACK LEATHER, PROCTOR-R COGNAC LEATHER, QUANTUM BLACK, RAIA NATURAL RAFFIA, RICHIE RHINESTONES, RICO BLACK LEATHER, RICO GOLD SNAKE, RICO TAN LEATHER, ROARING BLACK MULTI, ROARING BLACK/WHITE, ROARING BROWN MULTI, ROARING RED MULTI, ROARING WHITE/GREEN, ROARING-R WHITE MULTI, ROCKAWAY WHITE/BLACK, ROCKY BROWN DISTRESSED, ROMAN COGNAC, ROMAN NATURAL MULTI, ROVER BLACK LEATHER, ROZLYN BLACK CROCODILE, ROZLYN BROWN CROCODILE, RUSS BLACK LEATHER, SAMI BLACK, SAMI SAND, SANDRA BLACK LEATHER, SANDRA TAN LEATHER, SANDRA WHITE LEATHER, SANTANA RAFFIA, SANTO BLACK CROCODILE, SANTO COGNAC LEATHER, SILVANA BLACK LEATHER, SILVANA TAN LEATHER, SLINKY30 BLACK, SLINKY30 NATURAL MULTI, SLINKY-J GREEN, SLINKY-J PINK, SLINKY-J TAN, SOREYA BLACK MULTI, SOREYA TAN MULTI, SUNNIE BLACK, SUNNIE BONE, SUNNIE TAN, SUSAN BLACK PATENT, SUSAN BONE PATENT, SYLVIE BLACK PATENT, SYLVIE TAN LEATHER, TECY BLACK LEATHER, TECY RED LEATHER, TECY SILVER LEATHER, TECY TAN LEATHER, THERESA BLACK PATENT, THERESA BLUE PATENT, THERESA CAMEL PATENT, THERESA CHAMPAGNE, THERESA PINK PATENT, THERESA WHITE PATENT, TROOPA BLACK LEATHER, TROOPA BROWN LEATHER, TRUST CAMEL NUBUCK, UPGRADED DENIM FABRIC, UPWARD BLACK LEATHER, UTOPIA GOLD, UTOPIA WHITE, VALENTEEN BLACK SATIN, VALENTEEN WHITE SATIN, VIABLE BLACK, VIABLE OFF-WHITE, VIABLE-R RHINESTONES, ZAP BLACK LEATHER, ZYLO BLACK BOX, ZYLO GREEN LEATHER. the item is sent back a full refund will be issued. Don't buy the black leather and suede Steve Madden large tote bags. Dont have an account with us yet? E-commerce shipments will be made carbon neutral by Steve Madden and Carbonfund.org. Tried to return or exchange the shoes with a bank statement (I didn't have a receipt) and was turned away and told to call Famous Footwear. Should have spent a little more and gone with a high quality brand. return policy of the originating retailer. Steve Madden has a rating of 1.2 stars from 198 reviews, indicating that most customers are generally dissatisfied with their purchases. including price matching of any other retailer. Please read our Steve Madden Customer Service Team. "My Orders". Returns Center You better off buying thru eBay! Sincerely, We use FedEx/OnTrac/Airterra for all orders in the Most orders are shipped the next business day after they are Boots are definitely too small so I asked for an exchange. Can I ship an order to multiple addresses? Unfulfilled vs. Fulfilled Status - Help Center In addition, due to local state tax laws we are Your credit card/PayPal account will not be charged. Where can I learn more about your Privacy Policy? and why is it still up and running? I wear a size 10 boot shoe, tennis shoe any kind of shoe! Their shipping took five days longer than they said on their page, and they did not want to accept my cancellation before the shoes arrived. Returns will be refunded to the original method of payment. charges. Steve Madden Customer Service Team. At this time we can only have one shipping address per order. There is a small chance that certain We weren't asking for a refund. It used to take less than a week from ordering to get your shoes. Once your return has been processed, we will notify AfterPay. They actually have a no exchange, no return policy on some items! placing your order we can cancel and replace the order. Handbags: BAMINA, BKOKO, BRULING, BSTILO-X and BVITAL-S. issued to the original method of payment. Shipping charges are not refundable. We are not offering expedited shipping at this time. This company responds to reviews on average within 3 days. calling 888-762-3336. preorder item please contact us via email at They where not willing to accommodate me in any way possible. Please note: If you respond to your Order Confirmation, we may not get back to you. date mentioned on the product page, except in rare cases when charges. Can Store Credits be used on SteveMadden.ca? facility, we are not able to cancel it. Order from Steve Madden if a) you appreciate the element of surprise: will your shoes arrive? They turned out to be too big. Maine, North Dakota, South Dakota, Utah, Vermont, West Please do not purchase from Steve Madden. from the shipping carton to the store. Due to nationwide shipping volume, you may experience a delay. Shipping Steve Madden merchandise purchased from other retailers, SM PASS Members will benefit from receiving a welcome discount, exclusive shipping offers, early access to online sale events, an exclusive birthday discount, early access to new products and the chance to win exclusive SM PASS prizes. Most other footwear companies (such as Dr Martens or Jeffrey Campbell) have some variability in their sizing as well, but usually allow returns, even of sale items (of most Doc Martens on sale, some JC) and their docs and JC footwear lasts for 10 years instead of 10 months!. Nothing. You may drop the looking for. Can Steve Madden Gift Cards be purchased and redeemed online? Please note, this promotion may not be combined with any other Please e-mail us at info@stevemadden.com and we'll check into this further Most orders are shipped the next business day after they are Steve Madden merchandise purchased from other retailers, Phone number will be used to look for your account in stores. We gladly accept returns of unworn merchandise stores in the USA excluding Colorado, Utah and Savannah, GA Usual turnaround time is 1-2 weeks from retail stores we ask that you please wait until the order arrives and follow Stars earn you additional perks. your order we can cancel and replace the order. We also offer AfterPay and Klarna Steve Madden has unreliable sizing and poor quality products that often look great but are poorly constructed and are tight and undersized! Please e-mail us at info@stevemadden.com and we'll check into this further Yukon, and is not valid on Clearance items). Sincerely, Promotions do not apply to sale items and clearance items unless otherwise stated. on demand, in which case refund will be issued the same day SM's women's platform boots and sandals definitely do not follow the sizing on this chart. AfterPay and Klarna are services that allows you to pay for your order Most orders Please contact us: Via Live Chat is available between 9am and 4pm EST. How can I find a STEVE MADDEN shoe I am looking for? Hawaii, Alaska, US Virgin Islands, Puerto Rico and Guam is cannot be returned or redeemed for cash. date mentioned on the product page, except in rare cases when For assistance with any purchase made at a Steve Madden Return Bar order. Check the box next to the item and choose the reason for Sincerely, no longer be canceled. After only a few months the zipper of one of the shoes has detached making it near impossible to use. So if you want to record an order as Unfulfilled, even though the item is in stock, you must switch off Mark as fulfilled in your fulfillment . You can then click Return Request next to the item(s) you wish to send back and choose the reason for the return. days. You may be refunded to the original method of payment and then purchase the item you wish. The way that they use and treat there customers is poorly. near you. Steven Stores. Returns Center. Orders arrive within 3-7 business days, unless Xpresspost was It's also worth mentioning that Steve Madden provides tracking information for all orders, so customers can keep tabs on the status of their shipments. Returns and exchanges are subject to Steve Madden's Click here to find a store near you. For customer service issues, please contact Customer Support directly: Seven days a week - 9 a.m. to 10 p.m. EST: 1-888-SMADDEN ( 1-888-762-3336) International: 703-637-0022, To learn more about reviews and trust on sitejabber.com, visit our. signing into your account, via phone 1-877-940-9480, by email There is a $6.95 plus tax per order return fee that covers restocking and postage back to the warehouse. placed. nearest you. For more information on how we will use the information that you provide us, see. They don't value quality obviously! We also offer AfterPay and If SteveMadden.com to decode your information and helps to create Take the merchandise in its original packaging to the store. Free Standard Shipping on Orders over $50 + Easy Returns! Billing Zipcode*. Orders will We are keeping a close eye on your order and will update you if we anticipate a change. No, Gift Cards can only be used at Steve Madden retail store If you are shipping it back to us using one of our return labels the usual turnaround time is 1-2 weeks Express Shipping orders must be placed call customer service at Steve Madden Purchases at other retailers, SM PASS page to learn more about our program, Do Not Sell or Share My Personal Information. payments made up until that point will be refunded. for more details. Steve Madden Customer Service Team. Do not ship items back through any Can Store Credits be used on SteveMadden.com? Do you already have a Steve Madden account? for more details regarding our return process. Due to nationwide shipping volume, you may experience a delay. While 888-762-3336 is SteveMadden.com's best toll-free number, there are 3 total ways to get in touch with them. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Steve Madden Customer Service Team. Why do I have to pay sales tax on my order? You may request a return online by Fulfillment status. (only stores in the USA excluding Colorado, Utah and Savannah, Reach out to us at info@SteveMadden.com and well be happy to assist you. I had some great experiences with Steve Madden leather shoes when I was in my early 20's over a decade ago, not sure how is their quality fares right now. The 15 orders were all in a consecutive time period with . I've been visit several offline store but they didn't treat me good when I need help to get my size. You will receive an email with your discount code shortly. He talks about surviving the pandemic . Take the merchandise in its original packaging Alternatively you may sign in to My Account to view your complete Order History, including the status of all of your orders. Once your order has been sent to a shipping facility it may How will I be refunded it I want to cancel that order? I suggested they copt out the boots since this isn't the first but second time they messed up and I cannot get a refund without sending the dirtier pair boots back which I think is totally unfair. no longer be cancelled. that have the color, size, heel height and price you are amount you would like to have loaded on the Gift Card; the for encryption. A full refund will be issues as soon as the item is received back. Track Your Steve Madden Order Status - AfterShip Since I am a shoe lover I have a large collection of shoes. Hi Kimberley! Steve Madden Purchases at other retailers. ; or b) considering ordering a style you anticipate preferring a year or so from now, or maybe never. Please e-mail us at info@stevemaddendirect.com, so we can double check into your order. Questions & Answers on Orders, Returns, Shipping & More - Steve Madden technology. See We accept Visa, MasterCard, American Express, Discover, JCB, may not be returned or exchanged. item on SteveMadden.com. Can I make changes or cancel my online order? There's no wonder this company is such a bad reputation. usually reflects in 3-5 business days. She explained that this has happened before, that the Steve Madden customer service department isn't communicative and doesn't update their system regularly enough, that their store hasn't even. Due to nationwide shipping volume, you may experience a delay. Please note: online returns to stores can only be refunded The zipper falling off of a pair of $120 shoes after a few months of normal use is obviously either a defect or speaks to the brand's quality. Once the item is received back, a Promotional Code equal to the amount paid for the merchandise Via e-mail at
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