Its only sending messages in to the hub, its not getting instructions back. If so click update to download the latest version. Both of my Sengled smart bulbs became unresponsive at the same time. If you're still . Disconnecting not-in-use devices can also save data. If you want to stop Alexa from whispering, disable the whisper mode. So, make sure only to do this if nothing above works. A few days ago, I couldnt control it with Alexa. Update the device firmware to the latest version, Connect MyQ with Google Home & Google Assistant (2023 Update), Alexa Slow to Respond? It cant hurt to also turn off and on your Alexa device (such as an Echo speaker), however that isnt usually where the problem lies. You also have the option of clearing the application data as a whole. Or you could have a really old version of the Amazon Alexa app, which could be causing you problems. To avoid the tail between the legs feeling, and feeling defeated, Ill convince myself the remote is a better solution. Because its going to work perfectly for both increase volume and decrease volume and the project will be done. My wife will have an easier time using it. Which it is. Check if the WiFi network matches the same network connected to your Alexa device. Who did you buy it from, can you return it? You can fix a malfunctioning app by updating it. Scroll down and tap Display, then scroll down to the brightness adjuster. After that, mute Alexas microphone for at least 15 minutes. And users receive these updates by updating their apps. As these platforms power cloud services for a wide range of smart home manufacturers, the impact is felt far and wide. I gave you an eBay link for one. Confirm the connected device has power, 3. I have done just about everything to get her to work .i can see it still resoind in a way..like typing Try saying and gives examples..nothing works. After putting some fresh batteries in it, I was able to get it to pair with a very modern Echo Show. If you think there may be network issues with the devices communicating, then it can also be worth power cycling your Wi-Fi router. But only the virtual device will show up on the Amazon list of devices, because it cant see ST buttons. A shed full of power tools and an eagerness to take on any DIY task have helped get his smart home to its current level. Alexa no longer controls any of my smart things devices. Added iPhone app & reset my voice profile So far so good, and again, very popular. It's connected and recognized by the Smartthings hub But Alexa reports "The device is . Next, check if the power outlet has a charge by using an outlet tester. If youre in a situation where the smart devices wont work with the SmartThings app as well as the Alexa app, then this issue can be related to a poor connection. To start with, unplug the smart plug from the power outlet for 15 seconds and plug it back in. This allows Alexa to receive update notifications. You will be able to turn the virtual switch part on and off just with the official smart lighting feature. If its red, then your Alexa device microphone is off. This is not going to be easy. alexa smartthings isn't responding. Posted on Published: December 2, 2021- Last updated: November 26, 2022, 12 Reasons Why Alexa Doesnt Turn On + 12 Fixes (2023), 12 Reasons Why Alexa Doesnt Respond To Commands + 12 Fixes. Under the Reset Settings menu, select the Factory Reset option and select the selected option. To check the Alexa compatibility of your smart hub: If your smart hub model didnt show up, then your device is not Alexa-registered. Its connected and recognized by the Smartthings hub But Alexa reports The device is unresponsive. For this youll firstly need to disable the specific Skill from Alexas app (under More > Skills & Games > Your Skills > Skill > Settings > Disable Skill), Then Uninstall the app from your phone. Or your Wi-Fi network might be operational, however your ISP (internet service provider e.g. You can also disable it through voice commands by saying, Alexa, turn off whisper mode.. Now that you can control the device using the manufacturers app again, go to the Alexa App, search and enable the Skill to voice control it. While youre at it, check if theres accumulated dirt on the speaker power port. A) ILL START OVER WITH A CLEAN SLATE. . capability "Contact Sensor" How is that going to control the volume on an echo device? However, I am sure well just continue to talk to Alexa to do most things. On Android you can do this by holding the app icon and hitting Uninstall. Are they connected to the same WiFi network? #2 CONTROL A SwitchBot Smart Switch Button Pusher TO TURN ON THE EXISTING COFFEE MACHINE THAT MY WIFE LOVES. I bought a brand new Alexa, brand new smart bulbs that say they are compatible with Alexa. Save my name, email, and website in this browser for the next time I comment. @JDRoberts, If you buy through links on our site, we may earn a small affiliate commission at no extra cost to you. I hope you get feeling better soon! WiFi routers and most smart devices have a 2.4 GHz frequency band. Maybe the bjperrion DTH is outdated (and only works with the classic app, but that doesnt seem like it could affect operation), or some other incompatability. The echo remote is more intuitive for wifey. Its moot now. You may be able to tap it on your phone to turn it on and off, but that just means that there is an app somewhere that recognizes it and will note that its state has changed. Someone in your household may have changed the name of or the password to the Wi-Fi network, in which case youll need to reconnect your phone along with all smart home devices. and you still need one echo routine for every individual setting that you want to have, so I guess 10 of those. Make sure your Wi-Fi password is correct. Instead of supporting one tap, double tap, and hold, it only supported a one-tap function. When I go in to the alexa app it says the same thing that the device is unresponsive. To keep your Alexa device working, make sure it receives sufficient electric power. If youre keeping track of the basic connectivity status and there are no issues with the voice commands, then you will have an easier time fixing the errors. YOUR CLEAR EXPLANATION HELPS GREATLY, VERSUS INFO FROM THE WEB THAT IS LESS CLEAR. I have 5 Philips Hue bluetooth bulbs which do not require a philips hub and there is no Alexa skill for BT bulbs. But only those that are registered on its system. You press the smartthings button and a single echo routine runs. capability "Actuator" r/SmartThings . JD: When you create a virtual device you then would have two devices, the original physical button that you can hold in your hand and the virtual device. Make sure to leave it unplugged for 1 minute for all caches to clear. So you would end up with one ST automation and one Alexa routine for every tap pattern on the button. Or it can be virtual, which is more like a widget on a phone. Brand-new devices that are unregistered are considered non-existent. , I tried one last time w/ the SmartThings button. From there, you can go about checking the response after the device has a chance to connect to the router. You can do that by navigating the smart device companion app. If thats the case, then Alexa wont be able to control the room lights. Its a brand new virtual device. You can now use Samsung's SmartThings on your Windows 10 PC Select "Settings" from the menu options. Is this the problem? First, make sure you keep your phone within 30 feet of your smart plug during setup. All that youre trying to do here is make sure that the room is not cluttered with extra wireless units and that your commands are clearly registered in the system. With this, users can control their smart devices more easily using Alexa. You might think that Alexa is not talking back to you. github.com Works for about half a day then takes a dump. They all became unresponsive. Alexa skills are smart device apps or features inside Alexas system. First, as I mentioned previously, the SmartThings button is not visible to echo. If you have changed its wake word and still keep calling Alexa Alexa, it wouldnt respond. And deleting it doesnt make any difference., JD: You need to look on a different page, the page which is the list of your devices, and see which DTH is associated with the physical button you hold in your hand and which DTH is associated with the virtual device that you created.. This mode is convenient at night or when you have toddlers at home. Regardless of whether your new device is an extra pair or not, it must be set up first. But why Alexa still doesnt work?. 16 easy ways to fix unresponsive Alexa devices. (SEE DEVICES JPEG ABOVE). 49" Odyssey OLED G9 G95SC - Samsung It doesnt make any difference whether you have 2 or 12 or 51. These bugs can cause the apps system to freeze and prevent receiving new data. At this point, if the devices are still malfunctioning, then you need to ask the SmartThings support team for guidance. Click Smart Home and then click Devices. Tip: If you want to keep the Whisper mode at night, create a routine. To check or change the WiFi network, first, go to the app setting. I hope youre feeling better! If I press the button, open Zebra. FAQ: Can I trigger an Echo Action without Speaking to It? The app allows you to control the large library of SmartThing-compatible devices. If everything goes well, you will not have to struggle with more errors down the road. Once its back to factory default, Alexas wake word changes back to Alexa.. So for now, lets just call it zebra. Zebra is a virtual contact sensor. If you do find cracks, frayed sections, water damage, discolored parts, or any other indicator, then reach out to the dealer. Instead, you could use double tap on the button as the if in a SmartThings automation (not an Alexa routine) and turning on the virtual switch as the that. And then you use the virtual sensor as the if in an Alexa routine. Disabling the skill unlinks your Alexa and Manufacturers accounts. DIYSmartHomeHub.com is a participant of the Amazon Services LLC Associates Program, an affiliate advertising program it is designed to provide an aid for the websites in earning an advertisement fee by means of advertising and linking to Amazon.com products. So, you have to be really close to the device to hear its response. I entered the Alexa app, and tried to Discover New Devices. Just do this, @Fastb. Green light: incoming call/in an active call. But Alexa will never see that button. All rights reserved -, 1. Make sure that you enter the correct WiFi password. 1 year ago. Customers complained about their SmartThings devices working just fine when they try to use them from the SmartThings mobile app but show as unresponsive as soon as they open up the Alexa mobile application. Then, set up your new device by following the on-screen instruction. AT&T) is down so you have no internet connectivity. Ive checked online to see if the manufacturer is experiencing an outage. I have the original Alexa the large one. Any suggestions? To do so, swipe down on your Show and select Settings. Its like building your own brighter/dimmer code. My Alexa device has lights on. Alexa, I said turn off the bedroom lights. meross Smart WiFi Table Lamp, Bedside Lamp, Compatible with Apple Newbie here. I cycled power on the ST hub, then did an ST hub reset. To replace or change back Alexas wake word: After this, you shouldnt have a problem communicating with your Alexa device. Alexa | SmartThings Sometimes it can be the manufacturers app that has an issue. I have an Alex Echo, Smartthings hub, and various devices. Q: Why is my ST Button visible in Alexa, but unresponsive, according to Alexa? After renaming your device in any smart home app, you need to do two things: Delete the device from your Alexa app, then add it back. Almost daily I receive a message from Amazon (Alexa) telling me that my connection to SmartThings has expired and needs to be renewed. Place your power adapter inside a cable box organizer. Restart your Alexa device: Minor glitches may cause your Alexa device to become unresponsive. I added the Sengled app in hopes of correcting the problem but it didnt do anything more than the Alexa app. Your internet service provider (ISP) sets a monthly data limit to your plan. When you mute the microphone, Alexa stops listening to you. You might try the reset. It will walk you through creating the right kind of virtual device. Frankly, theres no direct way to update Alexas firmware. Try Restarting and Resetting. But the device in the IF would be different between those two. Alexa Device Is Unresponsive | Here's How to Fix It - ElectricalGang After that, you can add them again to the Alexa application and then try issuing voice commands. Voice controls are even accessible via Bixby or Alexa. Me, I dont like giving up. Its like the device health is reporting to Alexa even if it is turned off. You must first open the Alexa application. The most common use case of this type is when you want to have SmartThings turn on a light which doesnt work with smartthings but does work with Alexa. Or at least use the Amazon Smart Home as your buying reference. However, if you find there to be hardware issues, try calling an expert from the SmartThings team. Can anyone help me please? On iOS, hold the app icon and hit Remove App and then Delete App. . Thats because you cant turn the button on or off. 1. When installing or maintaining electronic devices in your home, make sure to observe the manufacturers instructions at all times. ONLY ONE BUTTON DEVICE IS IN THE ST WEB LIST OF DEVICES. If you often change the wake word, then that may be the reason why your Alexa device is unresponsive. So now we are going to set up a smartthings automation so that when you press the smartthings button the virtual sensor will open. Delete the shark App if there is one and reinstall it. And thats why you sometimes experience slow internet speed, usually on the 3rd or 4th week of the month. Alexa does not recognize that device class. If all else fails, you can still try a factory reset of the device Alexa is trying to connect to. Unless you mistakenly changed the DTH for the physical button to the virtual device, rather than leaving the physical button alone and creating a brand new virtual device which will use the virtual DTH. A wide range of smart devices can be linked with the SmartThings hub. What it should find is the virtual device. First, try moving your Alexa device closer to the WiFI router and modem. After 45 seconds, none were discovered. Perhaps you can schedule it to turn on before bedtime and turn off before your morning alarm. * SmartThings to the rescue: a virtual sensor. You will not have to rely on any extensive routines, and setting up the system will mostly be simple. Below are the steps Ive taken to troubleshoot the problem which will hopefully help you to get your connected smart home devices back up and running. So if youve gotten through this section, you should have a better idea of the difference between a virtual device, a physical device, and a device type handler. But thats all the choices youve got. 8. Powered by Discourse, best viewed with JavaScript enabled, SmartThings Button added, but Alexa says the "Device is Unresponsive", https://raw.githubusercontent.com/bjpierron/SmartThings-Alexa/master/devicetypes/bjpierron/simulated-alexa-switch.src/simulated-alexa-switch.groovy, Amazon Alexa Voice Remote Control for Echo and Echo Dot for sale online | eBay. Sounds ridiculous, but you wont believe how common a mistake this actually is. Does anyone in your home use Alexas Whisper mode? They work very well. I can control all of my Hue that are linked to the echo and not through smartthings. To turn it on, press the button. Now lets think about using a SmartThings button to control the volume on an echo. And all you have there are two different DTHs added to your library. I have tried to delete the app out of smartthings and removed the smartthings skill from the echo and also deleted all the devices and added them back but when I try to control anything it says the device isn't responding. It seems that the connection between Smartthings and the Echo are not linking up. Perhaps your guests had switched off the lights in the guest room when they left. Other times Ive had to delete the manufacturer's app from my phone and set the device back up again. (Did I mention that you can buy an Amazon echo remote for $15 on eBay? Before you go ahead and . Well, hopefully that clears up some of the confusion. From a SmartThings point of view this is no different then setting it up so that when you press the button a particular light comes on. Controlling these security settings is bit out of the scope of this article so I recommend you research fully before making any permanent changes. Depending on the issue, troubleshooting an unresponsive Alexa device is no sweat! If one day your Alexa device stops responding, check first if the whisper mode is on. It's possible that one of the Echo devices is an Echo Plus, but I can't see anything in the app or on the Echo itself that indicates this. Power went off and now she wont turn back on. ILL WORK TO RETURN TO A CLEAN SLATE, JD: And all you have there are two different DTHs added to your library. At SmartHomePerfected we pride ourselves on providing trustworthy, unbiased information. I talk a lot about turning things off and on again. You dont have a louder and softer choice. If it's cranked all the way up, lower it. SORRY ABOUT THAT! To check or change the WiFi network, first, go to the app setting. Thanks, Ill look into that handheld device. Once the plug reboots, it will connect to Wi-Fi again and will check for updates automatically. The most common Echo Show problems and how to fix them So, be sure to seek guidance from the dealer. Update the device manufacturers app and the Alexa app to the latest version, 9. Ive checked to see if the manufacturers app is fully up to date and if not, updated it. I entered the Smarthings app, and enabled the Smarthings skill. You push the physical button in your hand what should happen next? Click Forget All to disable . Unplug the power adapter from the wall socket. 6 Ways To Fix Amazon Smart Plug Unresponsive * Copyright 2015 SmartThings You will have to engage the unit from scratch, and that might just help you get a better response from the unit. These devices are supposed to communicate via WiFi. Alexa can only control smart devices that are switched on. Both of these devices will show up in the smartthings mobile app. Sometimes the Alexa fails to control the SwitchBot devices anymore while it worked well before. So, be sure to ask the assistant to learn your voice. We can play the audio of dogs barking with an echo routine (not a smart things routine). I was finally able to fix it by removing the device in the Kasa app and reinstalling it. Once youve reached this limit, your ISP will throttle your internet. I usually just run the same Google speed test check, except this time I stand beside the device as opposed to the Wi-Fi router. capability "Sensor" Free shipping for many products! * for the specific language governing permissions and limitations under the License. To re-enable the skill, search for it via the search icon in the top right of the screen. So, be sure to thoroughly check up on the unit before going through these methods. Tap "Amazon Alexa.". No change. it will automatically select the correct device type handler. TRIED TO SET IT UP. And deleting it doesnt make any difference. Can you reach out to the company itself? Are you sure that Alexa is the problem and not your guest room lights? And they use more data compared to other devices. If its no longer there, then youve successfully disabled it. A lot of smart devices have a separate app created by the manufacturer where you can control the device directly. Alexa depends on the Amazon Alexa app. Reset to factory As you can tell, its a useful technique for all kinds of devices. One step closer. + Alternatives, (2 Steps) How To Get Alexa To Whisper [2023 Guide], Alexa Not Talking Back: 11 Causes & Ways To Fix It (2023), (13 Fixes) Alexa Not Responding But Lighting Up [2023]. If the device Alexa is trying to connect to is a distance from your router, then it would have low Wi-Fi signal. You will have to go through a warranty claim to get a fresh piece, and there are no quick methods around it. But Im subscribed to an unlimited WiFi plan!. But There are times when you want to be able to press a button and have something happen on echo. * Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except P.S. Normally, Alexa devices update themselves during off-hours. Gosund Mini Smart Plug Functions 1 11 3 Work with Alexa, Google Assistant Step 1: Set your . 8 Ways To Fix WeMo Plug Not Responding To Alexa is not responding to Alexa. I also bought an Alexa controlled TV that I never got to work. gosund device is unresponsive - look.perfil.com 5. But you only get to set it to a fixed point its not higher or lower the way it is with the buttons on the official Amazon remote. And that includes your custom wake word. You can also try plugging other devices to see if its working. Orange light: set up mode/connecting to WiFi. Otherwise, the issue will be out of your hands, and you will not be able to get any response from the device. This will get rid of all of the stored cache files and settings. Making it easy to assume that your Alexa device is unresponsive. To check this there are a variety of Wi-Fi signal checker apps you can install on your phone. When to soft reset an unresponsive Alexa device. You may obtain a copy of the License at: Tap on the menu icon in the top left corner of the screen. Then I found the SmartThings button. Hi All, I have a Stelpro Ki Thermastat that works great with smartthings, but alexa is not recognizing it. Here are some things you can do to prevent power connectivity issues: Further reading: Does Alexa Have To Be Plugged In To Work? Samsung's SmartThings app is now available on Windows 10. While the issue can be related to the roughness of the delivery process or simply improper installation, you need to check for cracks and other damage. Everything is working for me. But lets say you do want to use the smartthings button that you already have. I also have a number of smart plugs. Then just add it like normal with add a device.. As a smart home is never "finished", he's continuing to find more ways to automate and improve his home, as new devices are released and technology evolves. She will do nothing I ask. Many things cause your WiFi connection to become unstable, including: Fortunately, fixing an unstable internet connection is easy.