It sounded great but I was a bit suspicious so I asked to keep the sellers paperwork where it shows..Concierge. There was a residual amount left of $1,579.00 which is being held in reserve that can be applied towards future reservations. The price was still to high, so we continued to say, no gracias. I initially agreed to remove the negative reviews, but only if my entire contract (new and old) is cancelled. We paid My Vacation Broker $299 in advance and in all these years we never got a rental. We have no further complaints whatsoever. These comments reach a relatively small number of people, if your are a victim of this scam please spread the word to help others avoid the Vida Cirque-us.We are seeking to widen the the reach of our message. They made me sign a form that a . Ripoff Report | Vida Vacations complaints, reviews, scams, lawsuits and My wife is retired now and may be forced to go back to work since we were led to believe that this would only cost us a few thousand dollars. Emails found on company website customerservice@grupovidanta.com 100% Support 0 0 Emails found on 3rd party websites customerservice@vidavacations.com 99% support 0 0 vidacareer@vidavacations.com 98% hr 0 0 Its worth mentioning, this contract has never been used. Clause 1 of recitals explains this clearly. Ask for a standard contract to review while they are doodling. . My wife and I traded our Club Intrawest timeshare for a reservation in the Grand Mayan Nuevo Vallarta in early December 2013. The sales representatives said we would get the money every year, no problem! You do not have the option of upscaling. I posted here a couple of days ago and I want to everyone to know I've been in contact with Karen Rose and they essentially said too bad! Vida Vacations | Better Business Bureau Profile VIDA VACATIONS SCAMMED ME OF $7,755.00 ON 11/03/21 On 11/03/21, I was directed by Barba Rangel, Supervisor Vida Vacations to Wire $7,755.00 USD to their Vida Vacations Banking in De Zuniga Jalisco. RUN!!! What can be done? If it was deeded you would have visited a Public Notary, and sign "the book" which is law in Mexico with all deeded property. To be clear Cirque has nothing to do whatsoever with the sales practices the Mayan usesnot at all. Checking in: Get a receipt for resort fee, keep with passport, they will dispute payment on checkout. Although the contract says its not to be purchased for investment, the sales team made repeated assurances that rental income and the resale of the Shell property was not going to be a problem. If the contract is not registered with the consumer agency then by law we don't own anything after 10 years. They reply to us touting their legitimacy, well legitimacy is not subjective. A Members-Only - Vida Vacations for us for 19, 200 dollars. Never acknowledging that we have an approved offer, saying that it would not be honored. Make no mistake that is the developers deednot yours! Ripoff Report | vida vacations complaints, reviews, scams, lawsuits and I also thought and was told that if we don't use our timeshare, we would be able to rent out our units on our own, to get cash back, through VRBO or Airbnb using Vidanta website pictures and descriptions BUT to do this there is a $3000 fee to initiate rentals through those websites and the lowest I can go to rent for a week is $850 - $1900 BECAUSE I'M NOT PLATINUM, which means NO PROFIT! We understand that if we take it upon ourselves and seek out rental brokers and get no results that's our fault. The sellers also told us that cirq do soleil will be giving entertainment next year. Whenever, I call, a voice came to say 'hold on' and phone went dead. Six of us attended a timeshare meeting at Vidanta Nuevo Vallarta. Ms Rose we urge you to reconsider your position. Vida Vacations Reviews - Glassdoor The Customer Support Team. The vida sales rep told me that this was not an issue at all, that we could easily sell our shell timeshare through a recommended broker for cash and that this was a plan that many of their members sucessfully used. In an attempt to get out of there we agreed to $3250.00 down with many other "free" perks. VidaOwners.com provides a marketplace where guests can rent unused Grand Luxxe weeks from timeshare owners. I just got off the phone with Nick Steele who refuses to assist in any way. Pretty much to a person, the employees were wonderful and attentive to our every need. ComplaintsBoard.com is a leading complaint resolution website on the Internet. A link has directed you to this review. In my opinion this is a nice resort, unfortunately they are liars and 100 yr contract does not have Profeco registration #, beware of vacation class s.a. de c.v, VIDA VACATIONS SCAMMED ME OF $7,755.00 ON 11/03/21. Vida Vacations, Vidanta Resorts, Destinos Unlimited Vida Vacations, Vidanta Resorts, Destinos Unlimited Nationwide USA Phone: 1800-292-9446 Web: vidanta.com/ Category: Resorts Vida Vacations, Vidanta Resorts, Destinos Unlimited rip off Cleveland Ohio Resorts: Vida Vacations, Vidanta Resorts, Destinos Unlimited Cleveland, Ohio We should have known better by reading the countless reviews on this scam. I repeat we would have kept saying no, but having an "independent broker" begging us for weeks he so desperately needed was the tipping point for us. They can only have us deposit our points with them. I also asked for a copy for our records. adili at me dot com if you want to join. Clearly if Vida Vacations cares about their owners, they have the ability to remove or reduce the transfer fee in paragraph 6 to at least make it easier for us who where misguided, misrepresented and otherwise ripped off, get the balance of our money back by selling to another party. Upon checking in at the resort, my wife and I were approached to attend their t.s. They came back with a document, that showed our t.s. If you bought and none of what I mention were factors you have a great product. Who knows if that is true either? Upon looking them up online, one was worse then the other. It was finally returned. Lower class (Mayan Palace, The Bliss, etc) cannot participate in the things the Upper Class (Grand Mayan, Grand Bliss, Lux, etc) can do - but they are very sneaky when selling this to you. Being born in Mexico, I still have family and whenever we make a trade to Mexico, we always make time to see them or they come and stay with us. My wife was in serious physical distress going through the gauntlet; but little care was shown by several layers of sales people we interacted with. If you allow your sales teams to lie and upon discovery you do nothing, or worse cover it up, your claim of legitimacy is yet another lie. Welcome to personalized travel perfected. I was given a certificate # and now that the time is drawing soon, I made many telephone calls and sent several emails with absolutelty no response. Hopefully, this helps someone save their money. Be careful of Vida vacation Club in Mexico. You are welcome to leave any printed materials at the check-in desk at the location, during my state. I DO NOT TRUST THEM!!! I wanted to love this place but I still get sick thinking about it 2 months later. join me in another class action! I believe under the circumstances of a prior class action lawsuit and admission of misrepresentation during sales, any espnable judge or jury would find the demand for transfer fee unjust. I would like to join. We have emailed a demand to refund directly to VidaVacation as internet instructs. Customer service has addressed our issue satisfactorily. A couple of posts ago you said what I was saying was illegitimate, is training your sales reps to pitch me something Vida can't and won't support legitimate? Everything appeared great but their prices were expensive and we said no thanks. Then I presented a copy of my offer stamped approved. We had 2 offers we wanted to take advantage of--- cruise and flight 75/each. Interesting Scam email on Vidanta Resort Fees If they have no problem lying to me now, there is no way that, would good conscience, I could continue with this company!!! Their position is we should have been aware that their sales team was allowed to promote a benefit that was proven to be useless. Yes I'm sure you have great benefits, but to say for the umpteenth time Vida sales reps sold me on the rental income and the resale of Shell. After a short period of time trying to dissuade us. VidaOwners.com The company is known for treating its employees well, and it has been called one of the Top 20 "Great Places to Work in Mexico" by the Mayan Times. There are no deals and discounts. It may or may not occur that the timeshare weeks are rented since the agencies do not buy them back from us in the beginning of the year as the sales representatives said. Our Customer Care Center is always happy to answer any questions you might have or help you book your next vacation. Vida contends that they are absolutely within legal bounds to train their sales teams to misrepresent their product and if the victims of this misrepresentation don't realize it after a usually 6 hr presentation Vida is not responsible. We found out from Mexican family members during Christmas that it is also ILLEGAL IN MEXICO to not have spanish language contracts especially for mexicans on national territory as the law clearly says. With that package we are supposed to get 2 weeks per year at a maximum of $499 per week. They sound terrible. When we asked for a spanish language contract they said that they did not have one, when we called to cancel the contract they said that consumer law only gives 5 days to cancel BUT NOW I FIND OUT THAT CONSUMER LAW ALSO SAYS THAT IT IS ILLEGAL TO NOT HAVE A SPANISH LANGUAGE CONTRACT SO THE COMPANY MUST REFUND OUR MONEY. Read full review of Vida Vacations and 2 comments, they didn't take responsibility for their customers safety and health issues. My new wife and I decided to honeymoon in Cancun and chose a week I had (via an unrelated travel club) at a place called Mayan Palace, one of several Vidanta locations in Mexico. We could get up to $5000 a year if all 10 are auctioned off and any money collected gets put on a Vidanta visa which we would collect when we go on a vacation at a Vidanta property. Therefore, to receive accurate information regarding my request to donate certificates, I should contact Make a Wish Foundation in Washington State directly." Vida Vacations Review: membership with vida - Complaints Board It never really crossed my mind they were not tell me the truth about the two main reasons I was buying (rental income and reselling my Shell Vacation program). They said that their concierge would handle everything, all reservations, with the exchange companies. In Sept, 2013 my wife and I were lied into paying $7210 deposit purchasing a 3-weeks package. The salesman lied to us that we can rent back 2 weeks to the company for $1800 a week. A material misrepresentation is an important untruth. So we find someone who IS telling us the truth and NOT charging ANYTHING until they produce and they refuse to deal with them. as we felt we were led to believe. Articles 73 and 73-Ter of THE CONSUMER PROTECTION LAWS IN MEXICO state that by LAW all contracts celebrated in Mexico must be in Spanish language, as the legal language of the courts. We sent a letter to Cirque du Soleil informing them that The Mayan is abusing public trust and confidence by employing such tactics and are waiting for a response. All four of us took the presentation at the Grand Mayan in Cabo we made it clear we always vacation together and needed a 2 bedroom with a kitchen. We have met many people who have had the same experience. Due to the facts weve presented this is the only conclusion one can draw. Scam/Ripoff Alert for Vida Vacation Club [Report ID: 318 We were glad to get back to our cruise ship and sail away, way away. Be careful! Nov. 25, 2022 we arrived at the PV Mexico airport and were invited to view a property at Vidanta Puerto /Nuevo Vallarta which we were told would last about :60, and in doing so we were offered Vallarta Adventures passes at minimal cost, $ 7400 pesos. This review was chosen algorithmically as the most valued customer feedback. [Resolved] Vida Vacations Review: timeshare scam - Complaints Board Sincerely, They told us we would own for 100 years but the contract is different. Also, the free week at another Vidanta resort actually costs $700. Nowhere in the paperwork does it tell you how to donate certificates to charities nor is there any contact information for questions. Mary M. Hi - We were also robbed of $7, 000. Welcome to the world of Vidanta, a collection of lavish resorts and various curated vacation experiences located throughout Mexico's most beautiful landscapes. I have an approved offer. That's a head scratcher. We were suprised when after we bought they brought us contracts in English only and not spanish since my husband does not really speak english and for the fact that we did the whole presentation in spanish, even the contract verification in the end was in spanish. You have to stay away from them and their timeshare presentations, don't make the mistake to go just waiting for free stuff! We are so upset that we trusted them and now realize we should not have. Obviously this makes the likelihood for such a dispute, as well as its proper resolution all but impossible. But if something happens with you on this vacation, this company doesnt take responsibility. Now their customer service wants to use Consumer Law to their benefit, BUT IT IS ILLEGAL from the start for the timeshare company to not have provided us with a spanish language contract that we could read and sign. The welcome package for the Ambassador program does not mention CHARITIES. The sellers also told us that we could easily rent the t.s. Grupo Vidanta: Reviews, Complaints, Customer Claims | ComplaintsBoard You seethis company preys on people like us who have a very hard time saying no to the sales lady who went on and on about her 2 boys with no dad. Unsubscribe easily. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Our Customer Care Center is always happy to answer any questions you might have or help you book your next vacation. ; Desarrollo Marina Vallarta S.A. My husband and I purchased with Vida Vacations Club-Bliss Resorts in Mexico and have now found out with the help of family members that we were given two contracts, one for 10 years and one contract for 100 years. Want to know more or reserve your stay? The Fund promised a high rate of return, but the complaint alleges that it was hiding "serious weaknesses in the Funds's internal processes and procedures" Vida Longevity Fund Omissions in Offering Materials Class Action He said yes, all of these would be available at $499 per week in Lucerne, Switzerland. We went back to our resort and searched the reviews, and as we thought, this is not a reputable company. Consumers want to see how a business took care of business. Vida Vacations in Cahoots with Rental Brokers No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We have the absolute legal right to seek assistance, they are accustomed to taking advantage of unsuspecting consumers and we are just trying to level the playing field and get someone who know what they're talking about. Ms. Gines, Went to member services, Alex, and he handed us a form to fill out.Alex stated that it goes to owners daughter not in trash. You then meet the manager, taken outside to meet the unscrupulous used car salesman, then taken to a basement to meet the closer who actually is a used car salesman. They said they would do an equity research of our t.s. Well guide you through the process. mayan palace continues to refuse full refund! Now it would cost almost 400 dollars to liquidate it. 84% of employees would recommend working at Vida Vacations to a friend and 79% have a positive outlook for the business. It's hard to believe you're actually defending a well documented scheme to defraud and claiming the high moral ground to boot. Vida Vacations: Reviews, Complaints, Customer Claims | ComplaintsBoard They said they would do an equity research of our t.s. BBB is here to help. This complaint was posted by a verified customer. I would like to add our experience to the reviews we read about on this site. We own several timeshares in the states and have been to many sales presentations, but these folks take the cake. But there's a chance sales will inflate the sticker price as they do with the timeshare, in which case you will pay close to full price for the condo and effectively receive little or nothing for what you trade in. We have now gone onto Ebay and other resale websites and see that the prices that have been quoted to us and given to us on a print out are not true.